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Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues

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Link to Consumer Tipsheet: Use less data on your mobile phone

How to use less data on your smartphone

Don't let your smartphone chew through your data allowance, see how smart consumers save!

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Link to Consumer Tipsheet: Travelling overseas with a mobile phone

Travelling overseas with a mobile phone

Consider your options when travelling overseas with your mobile phone.

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How to make a complaint that gets heard.

If you have a problem with your phone or internet provider, you have a right to complain. Making a successful complaint is pretty straightforward.

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ACCAN has written to the major political parties (the Liberal Party, the Australian Labor Party, the Nationals and Australian Greens) to raise awareness of the need for politicians and government agencies to ensure that all of their online video content is accurately captioned. See below for a copy of this letter.

YouTube has a function that auto-captions videos uploaded to the site, but these captions are often inaccurate. Videos that are uploaded to Facebook often have no captions.

One in 6 Australians suffer from hearing loss; that’s 1 in 6 consumers who are not able to access online videos due to unreadable captions or a lack of captions. Access to information is especially important during the lead up to the 2016 Election. If videos are not properly captioned then many consumers will miss out on important information.

Fixing captions on YouTube and adding captions on Facebook videos is easy. Instructions on how to fix/add captions are available on ACCAN’s website.

Download: docxLetter to political parties - online captioning242.5 KB

Download: pdfLetter to political parties - online captioning390.06 KB