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Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues

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What to do if you get third party charges on your phone bill

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Tips for picking a good value NBN internet plan

With the NBN rollout picking up momentum, here are some tips that can help you choose a good value internet plan.

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Image of a calculator Telecommunication services are essential for ensuring public health and safety, promoting access to educational and employment opportunities as well as social inclusiveness. ACCAN’s Pre-Budget Submission 2019-20 identifies market gaps and provides recommendations on telecommunications initiatives that will benefit consumers including:

Accessible Broadband allows all Australians to connect to essential government servicesA new affordable home broadband product for financially stressed Australians on low incomes should be a key priority for political parties ahead of the 2019 Federal election, according to consumer organisation ACCAN.

Australia’s peak body representing telecommunications consumers, ACCAN, is urging the nation’s political parties to consider a proposal for a wholesale broadband concession that would provide financially stressed Australians with cheaper home broadband.

ACCAN considers that a 50 mbps unlimited broadband service offered at a wholesale price of $20 per month by NBN Co to households receiving government financial support to be the most effective way to achieve affordable broadband for all. This would mean eligible households would pay approximately $30 per month for unlimited broadband – almost halving the current average cost.

Initial estimates indicate that providing this concession to the 1 million plus households on the lowest incomes can be budget neutral.

Happy young school girl

The supporters of No Australian Left Offline want affordable broadband. Affordable broadband is a home internet service that enables all Australians to be online regardless of their personal circumstances or where they live, without putting them into financial stress. 

With all Australian government services to be available online by 2025, it’s more important than ever that there is No Australian Left Offline.

Over one million Australians will continue to have access to essential government services with affordable broadband. 

#NetNecessity logo

 

The benefits of this Federal budget neutral policy

Illustration of Australian map overlayed with a tablet device and data symbols

Economic benefits of affordable broadband

  • Approximately $20 billion saved through move to online services

  • Stronger economy: increases in average incomes of 0.85% per person

  • New business & employment: up to 5400 businesses formed + an additional 3400 to 6400 self-employment opportunities in areas with high NBN rollout

  • Increased tax revenue through higher economic activity, and reduced unemployment

  • Reduced cost & barriers to access for households when accessing essential services, particularly for Australians in regional and remote areas

Without affordable home broadband

  • 1 Million+ low-income households at risk of not switching over to NBN

  • Children struggle to complete homework and keep up at school

  • Young people can’t prepare for the post-school world of further training, education or employment

  • Job Seekers find it difficult to get jobs and training to lift themselves and their families out of poverty

  • Elderly or less mobile people find it harder to access support services and overcome social isolation

 

In Australia there are one million households that are at risk of not switching over to the NBN because of the cost. This limits the opportunities of these households, and threatens the underlying economics of the NBN by reducing take-up of services. Reduced take-up means lower NBN revenues and reduced capacity to provide a return to government. 

 

How can we achieve affordable broadband?

ACCAN proposes a 50 mbps unlimited broadband service offered at a wholesale price of $20 per month by NBN Co to households receiving government financial support.

This would mean eligible households would pay approximately $30 per month for unlimited broadband – almost halving the current average cost.

We estimate that providing this concession to the 1 million + households on the lowest incomes can be Federal budget neutral, and support these households to be connected.

Downloads:

Download: docNo Australian Left Offline - Policy document97.5 KB
Download: pdfNo Australian Left Offline - Policy document751.74 KB

Download: docxNo Australian Left Offline - Media release3.1 MB
Download: pdfNo Australian Left Offline - Media release982.99 KB

Download: pdfA3 colour brochure2.2 MB
 

Supporters of No Australian Left Offline

ACCAN logo     ACOSS logo    ADIA logo

 Anglicare logoASCCA logo  Benevolent Society logo  

CPSA logo   Infoxchange logoWorkVentures logo

An older Australian and his daughtrer talk to family via a tablet

 

 

 

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Picture showing map of Australia and voting box exclaiming 'What communications consumers need to know for the Federal Election 2016'Do you:

Have a mobile phone? 
Use broadband? 
Watch television? 
Stream online content?

If you answer yes to any of these questions then
ACCAN’s Federal Election 2016 webpage is for you.

As the peak body for consumer representation in communications ACCAN – Australian Communications Consumer Action Network – represents your interests to get the best deal for consumers.

For the upcoming Federal Election on 2 July we have identified five communications consumer priorities for 2016. These important issues are our focus in the lead up to and after the election. See below for these priorities.

To find out more about their communications policies, we have posed a series of questions to the major political parties. When the answers are available we will post them on this webpage.

You can read further on our communications consumer priorities by clicking the links below or on the left-hand side of the screen. Get in touch with ACCAN if you have any questions on these topics.

 

Banner image for ACCAN Events picturing ACCAN CEO and industry representatives taking part in a consultative forum.

As part of our commitment to community and industry consultation, ACCAN runs and attends a number of events each year.  Our current and upcoming events are profiled on this page.  ACCAN encourages its Members to profile their communications events through our website.

If you would like any further information regarding our events, or to include your event on our site, please contact us.

You can see the transcripts and speakers' presentations from ACCANect 2018: Confidence in the connected world on the conference event page.  If you are looking for information regarding past events it can be found in the events archive.

ACCAN administers an Independent Grants Scheme aimed to support consumer research and consumer representation that helps us achieve our strategic goals


The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.

Our collection of past ACCAN members magazines are available to download below.

 

Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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There's no doubt communications are essential to our daily lives but with technology moving fast, sometimes it's hard to keep up!

We produce a range of tip sheets that provide simple tips and tricks to help with a range of common telecommunications issues.