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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues


Link to consumer blog post on 3rd party charges

What to do if you get third party charges on your phone bill

Have you received a text message informing you that you’ve subscribed to a service


Link to blog: Tips for picking a good value nbn plan

Tips for picking a good value NBN internet plan

With the NBN rollout picking up momentum, here are some tips that can help you choose a good value internet plan.


Link: telecommunications compensation


If you have been disadvantaged or lost money due to a phone or internet outage, you might be able to claim compensation


Connect with ACCAN Social Media and e-newsletter

Connect with ACCAN social media and e-newsletter

We need your expertise. Become a Member & add your voice Join our facebook communityFollow our real-time conversations on Twitter

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Autumn 2018 Magazine cover

Download: pdfACCAN Magazine Issue 27 Autumn 20184.5 MB (Note: reading order not accessible)

Download accessible version: docxACCAN Magazine Issue 27 Autumn 2018 - accessible version44.2 KB

Today ACCAN is celebrating World Consumer Rights Day. The theme this year is ‘Making digital marketplaces fairer’ and Consumers International is calling for access to fair and secure internet for all, action against scams and fraud, and better consumer protection online. As a member of Consumers International, ACCAN supports this initiative.

“Consumers need to be wary of scams and online fraud which can come in different shapes and sizes,” ACCAN CEO, Teresa Corbin said. “We urge consumers to sign up to Australian Government scam alerts to stay on top of these issues and report scams when they encounter them.”

Consumers can stay informed about scams by following Scamwatch and Stay Smart Online. They can learn about cybercrime from the Australian Cybercrime Online Reporting Network (ACORN). Scams can be reported on the Scamwatch website and cybercrime can be reported on the ACORN website. ACCAN also has a tip sheet to help consumers avoid phone and internet scams.

ACCAN welcomes the ACMA’s announcement today of a consultation on proposed new rules that cover telco complaints handling processes and monitoring. This announcement is especially timely given that 15 March is World Consumer Rights Day – a day to raise awareness about consumer rights and needs. Today’s announcement follows the launch of the ACMA’s analysis of the consumer experience moving to the NBN late last year and an announcement of new telco rules from the Minister of Communications and the Arts.

“The experience of migrating to the NBN has shone a light on the inadequacies of the current regulatory framework to support the delivery of essential telecommunications services,” ACCAN CEO, Teresa Corbin said. “Once in place these new rules will ensure that the regulator has better tools to ensure practices of telco providers improve.

“We congratulated the Minister last year for using his powers, and taking these steps to protect consumers. This consultation on complaints handling and monitoring is the first step in implementing these new rules which we hope will greatly benefit consumers.


Picture showing map of Australia and voting box exclaiming 'What communications consumers need to know for the Federal Election 2016'Do you:

Have a mobile phone? 
Use broadband? 
Watch television? 
Stream online content?

If you answer yes to any of these questions then
ACCAN’s Federal Election 2016 webpage is for you.

As the peak body for consumer representation in communications ACCAN – Australian Communications Consumer Action Network – represents your interests to get the best deal for consumers.

For the upcoming Federal Election on 2 July we have identified five communications consumer priorities for 2016. These important issues are our focus in the lead up to and after the election. See below for these priorities.

To find out more about their communications policies, we have posed a series of questions to the major political parties. When the answers are available we will post them on this webpage.

You can read further on our communications consumer priorities by clicking the links below or on the left-hand side of the screen. Get in touch with ACCAN if you have any questions on these topics.


ACCAN Conference audience and speakers

As part of our commitment to community and industry consultation, ACCAN runs a number of events each year.  Our current and upcoming events can be found below.  ACCAN encourages its Members to profile their communications events through our website.

If you would like any further information regarding our events, or to include your event on our site, please contact us.


ACCAN administers an Independent Grants Scheme aimed to support consumer research and consumer representation that helps us achieve our strategic goals

The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.

Our collection of past ACCAN members magazines are available to download below.


Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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There's no doubt communications are essential to our daily lives but with technology moving fast, sometimes it's hard to keep up!

We produce a range of tip sheets that provide simple tips and tricks to help with a range of common telecommunications issues.