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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues

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Link to consumer blog post on 3rd party charges

What to do if you get third party charges on your phone bill

Have you received a text message informing you that you’ve subscribed to a service

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Link to blog: Tips for picking a good value nbn plan

Tips for picking a good value NBN internet plan

With the NBN rollout picking up momentum, here are some tips that can help you choose a good value internet plan.

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Link: telecommunications compensation

Compensation

If you have been disadvantaged or lost money due to a phone or internet outage, you might be able to claim compensation

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Connect with ACCAN Social Media and e-newsletter

Connect with ACCAN social media and e-newsletter

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Hands holding cordless phoneACCAN has welcomed Telstra’s announcement that it will no longer charge its customers for having a Silent Line from 18 February, 2018.

Having a Silent Line means that your number is not listed in a public directory or displayed on the recipient’s handset when you make a call. Previously, Telstra customers had to pay $2.93 per month for this service.

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The process for migrating to the NBN is set out in a document called the Migration Plan. The Migration Plan needs to be tailored with each new technology that nbn uses in its network. In this consultation, Telstra has proposed a number of changes to accommodate the Fibre to the Curb (FTTC) technology. nbn plans to use FTTC to connect about one million Australian premises from 2018.

New rules that will force telcos to significantly improve the consumer experience in moving to the NBN have been welcomed as an early Christmas present for consumers. ACCAN has been calling for some time for these issues to be addressed and we are very pleased with the Minister for Communications’ and the ACMA’s announcements. This is a huge win for consumers.

“The ACMA’s analysis of issues relating to NBN migration confirms what we already know, and highlights some very concerning complaint trends,” said ACCAN CEO, Teresa Corbin. “The findings reflect the consumer experiences ACCAN has been hearing about as customers switch over to the NBN.”

The ACMA’s report shows that there needs to be better protection to ensure that consumers have access to a working service, that they are given accurate and consistent information and that there is an improvement in complaints handling to ensure quicker resolution of faults and connection problems. Furthermore, the implementation of these new standards will ensure that if the nbn switchover does not work the previous service will be reconnected so no-one is left without these essential services. These are issues which ACCAN has been raising with the industry, regulators and government. These issues are summarised in our Migration Statement.

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Picture showing map of Australia and voting box exclaiming 'What communications consumers need to know for the Federal Election 2016'Do you:

Have a mobile phone? 
Use broadband? 
Watch television? 
Stream online content?

If you answer yes to any of these questions then
ACCAN’s Federal Election 2016 webpage is for you.

As the peak body for consumer representation in communications ACCAN – Australian Communications Consumer Action Network – represents your interests to get the best deal for consumers.

For the upcoming Federal Election on 2 July we have identified five communications consumer priorities for 2016. These important issues are our focus in the lead up to and after the election. See below for these priorities.

To find out more about their communications policies, we have posed a series of questions to the major political parties. When the answers are available we will post them on this webpage.

You can read further on our communications consumer priorities by clicking the links below or on the left-hand side of the screen. Get in touch with ACCAN if you have any questions on these topics.

 

ACCAN Conference audience and speakers

As part of our commitment to community and industry consultation, ACCAN runs a number of events each year.  Our current and upcoming events can be found below.  ACCAN encourages its Members to profile their communications events through our website.

If you would like any further information regarding our events, or to include your event on our site, please contact us.

 

ACCAN administers an Independent Grants Scheme aimed to support consumer research and consumer representation that helps us achieve our strategic goals


The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.

Our collection of past ACCAN members magazines are available to download below.

 

Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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There's no doubt communications are essential to our daily lives but with technology moving fast, sometimes it's hard to keep up!

We produce a range of tip sheets that provide simple tips and tricks to help with a range of common telecommunications issues.