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ACCAN responded to the Department of Infrastructure, Transport, Regional Development and Communications’ consultation on the circumstances in which Statutory Infrastructure Providers are exempt from the obligation to connect and supply premises with wholesale communications services, via telecommunication retail providers. The Department has been consulting on the draft Telecommunications (Statutory Infrastructure Provider – Circumstances for Exceptions to Connection and Supply Obligations) Determination 2020 that would give effect to these arrangements.

It is important that premises are only refused connection and supply of telecommunications services in limited and reasonable circumstances. ACCAN considers that generally the draft determination proposed by the Department ensures this is achieved.

ACCAN has responded to the Digital Transformation Agency’s consultation paper on proposed laws for the Australian Government’s Govpass digital identity platform.

ACCAN’s recommendations included:

  • All privacy and consumer protection safeguards in the Digital Identity Framework must be enshrined in law to ensure compliance;
  • The definition of Digital Identity should be harmonised with the revised Privacy Act to create a robust network of privacy protections for consumers; and
  • A charging framework should not be introduced as it will discourage some non-government organisations from using the Digital Identity system.

In December 2020, ACCAN submitted to the Australian Attorney General’s Department Issues Paper consultation on the review of the Privacy Act 1988. Our submission aimed to ensure privacy settings empower consumers and protect their data, and we worked closely with privacy advocates in developing our response. The review is part of the Australian Government's response to the Australian Competition and Consumer Commission's Digital Platforms Inquiry.

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Picture showing map of Australia and voting box exclaiming 'What communications consumers need to know for the Federal Election 2016'Do you:

Have a mobile phone? 
Use broadband? 
Watch television? 
Stream online content?

If you answer yes to any of these questions then
ACCAN’s Federal Election 2016 webpage is for you.

As the peak body for consumer representation in communications ACCAN – Australian Communications Consumer Action Network – represents your interests to get the best deal for consumers.

For the upcoming Federal Election on 2 July we have identified five communications consumer priorities for 2016. These important issues are our focus in the lead up to and after the election. See below for these priorities.

To find out more about their communications policies, we have posed a series of questions to the major political parties. When the answers are available we will post them on this webpage.

You can read further on our communications consumer priorities by clicking the links below or on the left-hand side of the screen. Get in touch with ACCAN if you have any questions on these topics.

 

Banner image for ACCAN Events picturing ACCAN CEO and industry representatives taking part in a consultative forum.

As part of our commitment to community and industry consultation, ACCAN runs and attends a number of events each year.  Our current and upcoming events are profiled on this page.  ACCAN encourages its Members to profile their communications events through our website.

If you would like any further information regarding our events, or to include your event on our site, please contact us.

You can see the transcripts and speakers' presentations from ACCANect 2019: Communications + Consumers: The next ten years on the conference event page.  If you are looking for information regarding past events it can be found in the events archive.

Welcome

ACCAN works towards achieving communications services that are trusted, inclusive, and available for all.

With this aim, the ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in their own interests.

On the following pages you will find all the information you need to decide if your project idea is eligible for an ACCAN Grant, and how to apply. 

To be eligible, projects must address systemic telecommunications consumer issues. Have a browse through the list of previous ACCAN grants recipients and current projects to get a feel for the type of work the Program funds.

Welcome to the ACCAN employment page.

The Australian Communications Consumer Action Network, ACCAN, a not-for-profit organisation, maintains an accessible work environment and encourages applications from Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds.

ACCAN is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice promoting the accessibility, quality of service, affordability and availability of communications services for all Australian consumers with particular concern for vulnerable consumers whose needs are underrepresented.

  • High profile consumer body
  • Communications industry
  • Diverse, interesting role working in vibrant NGO
  • Supportive work environment
  • Sydney CBD location with easy access to public transport


The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.

Our collection of past ACCAN members magazines are available to download below.

 

Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items emailed to you each week.

Media enquiries:
Mobile: 0409 966 931 (calls only, no texts please)
Phone: 02 9288 4000
media (at) accan.org.au

 

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Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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There's no doubt communications are essential to our daily lives but with technology moving fast, sometimes it's hard to keep up!

We produce a range of tip sheets that provide simple tips and tricks to help with a range of common telecommunications issues.