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ACCAN recently submitted to the Joint Parliamentary Committee on the NBN inquiry into the business case for the NBN and experience of small businesses.

The Committee is inquiring into the rollout of the NBN and the performance of NBN Co. in relation to its key financial and economic forecasts, coverage, the delivery of services to small and medium businesses, as well as pricing and in particular the effect of pricing on low-income and rural and regional consumers.

As part of our submission ACCAN raised the following issues:

  • There is a need to develop targeted concessional NBN offerings in order to facilitate take-up and affordability of NBN services for low income households;
  • While the needs of small and medium businesses are relatively well-catered for by current NBN offerings, enterprise-grade services that provide for the rapid rectification of faults are essential for business;
  • Stronger service standards and reporting arrangements are required in order to ensure that consumers receive the broadband services that they are purchasing.

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