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The ACMA periodically reviews the Telecommunications (International Mobile Roaming) Industry Standard 2013 (IMR Standard) to ensure it continues to be effective in the changing telecommunications environment. ACCAN submitted to the current review and argued that whilst the IMR Standard continues to offer strong consumer protections, there are some areas for improvement:

  • Consumers must be notified when they switch between different roaming services such as daily roaming packs and traditional pay-as-you-go roaming

  • Consumers must be notified more regularly about how much they have spent on roaming, and at a minimum at $50 increments

  • Consumers must be notified prior to incurring extra charges (e.g. for data beyond what is included in their service). This notification should be provided with adequate time for consumers to turn off their roaming service if they wish to do so

  • Information about usage and charges relating to roaming must be current, and at a minimum no older than 2 hours, to ensure consumers are able to properly manage and control their usage and spending.

 

Download:  docxACCAN submission to IMR Standard review1018.23 KB
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