The International Mobile Roaming Standard requires mobile service providers to warn consumers about usage costs and limits when they use their mobile phones overseas. Since the introduction of the Standard consumer complaints have dramatically reduced. However, industry has proposed to remove key aspects of the Standard.

While we see some areas for improvement ACCAN believes the Standard has been successful in curbing bill shock related to international roaming. It provides a simple mechanism to keep consumers informed about cost and allows them to monitor usage.

For these reasons ACCAN is calling for caution in removing obligations under the Standard.

Submission

Download: ACCAN submission IMR Standard 7 July.docx97.69 KB

Download: ACCAN submission IMR Standard 7 July.pdf783.43 KB