Older Australian concerned about using services online

This theme will examine the barriers to getting and staying connected for renters, people experiencing homelessness and those residing in supported accommodation, retirement villages and social, community, affordable or public housing.

Building on historic work undertaken by ACCAN this theme will focus on the development of policy proposals to improve the digital inclusion of consumers regardless of where they live.

 

 

ACCAN recently provided comments on Communications Alliance’s Draft G651:2023 Customer Authorisation Industry Guideline (the Draft Guideline). ACCAN welcomes the efforts of Communications Alliance to incorporate previous ACCAN feedback into the Draft Guideline. ACCAN’s submission also identifies gaps in the Draft Guideline that limit equitable access to a Customer Authorisation for Customers with disability.

Notice is hereby given that the Annual General Meeting of the ACCAN will be held at the ACCAN office, WeWork, 320 Pitt Street, Sydney or via Zoom, on Thursday 12th October 2023 from 4.00pm.

ACCAN AGM

Date:  Thursday 12 October 2023
Time:  4.00pm (AEDT)
Venue: Hybrid Meeting via Zoom or at the ACCAN office, WeWork, 320 Pitt Street, Sydney – Please register from here by 10 October 2023

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ACCAN recently submitted to the Senate Select Committee on Australia's Disaster Resilience (the Committee). In response to the impacts that natural disasters may have on telecommunications consumers in regional, rural, and remote areas, ACCAN believes the Committee should consider: 

ACCAN recently submitted to the Australian Consumer and Competition Commission (ACCC) in response to NBN Co’s latest proposed Special Access Undertaking (SAU) in August 2023.

ACCAN expresses our qualified support for the latest SAU variation, noting:

2023 Consumer Congress Website banner - Thankyou for attending: Session recordings now available

ACCAN is pleased to announce we held the ACCAN 2023 Communications Consumer Congress at the Aerial UTS Function Centre in Sydney on Tuesday 12th and Wednesday 13th September 2023.

The Congress was headlined by keynote addresses from Gerard Brody and Commissioner Angelene Falk. Panel discussions featured leading community voices, academics and industry figures, and ACCAN's executive team updated guests on our recent work and emerging issues. A transcript and audio of the event will be available on the following page shortly.

To those who attended, thank you for joining us at the Congress as we strive to achieve ACCAN’s vision of communications services that are trusted, inclusive, accessible, and available for all. 

ACCAN recently submitted to the ACCC’s consultation on the Environmental and sustainability claims - Draft guidance for business (the Draft Guidance).

ACCAN supports: