Main content

Alert message

Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues


Link to Consumer Tipsheet: Use less data on your mobile phone

How to use less data on your smartphone

Don't let your smartphone chew through your data allowance, see how smart consumers save!


Link to Consumer Tipsheet: Travelling overseas with a mobile phone

Travelling overseas with a mobile phone

Consider your options when travelling overseas with your mobile phone.


Link to consumer tip sheet: How to make a complaint that gets heard

How to make a complaint that gets heard.

If you have a problem with your phone or internet provider, you have a right to complain. Making a successful complaint is pretty straightforward.


HOT ISSUES: Read ACCAN's latest blogs

  • You can now register for the 2016 ACCAN Conference 22 Jun 16

    You’re invited to attend our 2016 National Conference - ACCANect: Equipping Consumers to Stay Connected. Registrations are now officially open.The ACCANect Conference will be held in Sydney on 14-15 September, 2016. Register before...

  • Introducing the 2016 ACCAN Grants projects 15 Jun 16

    We’re pleased to announce the successful Grants for 2016. This year the projects look at a range of communications consumer issues including the ballooning market of mental health apps, the security implications of smart home Internet of Things devices, and ways to assist victims of identity...

  • The future of consumer focused communication services 14 Jun 16

    Telecommunication services have and are rapidly evolving. ACCAN believes the enhancements to quality of life and economic opportunities from being connected should be available to all consumers. In looking at the future of communication services in Australia it is time for a new focus on consumer needs....

Connect with ACCAN Social Media and e-newsletter

Connect with ACCAN social media and e-newsletter

We need your expertise. Become a Member & add your voice Join our facebook communityFollow our real-time conversations on Twitter

Send me news about...


There is a wide gap between the pricing of certain IT products sold in Australia and identical products sold in other markets. This submission focuses on how these price differences have an impact on basic consumer protections, small businesses and people with disability.


ACCAN recognises that the price Australians pay for hardware and software is influenced by a range of complex factors including higher wages or rental costs that impact on businesses supplying goods to the Australian market. ACCAN is concerned however that some companies with significant market power choose to charge higher prices in Australia than other countries, even when factors that add to the cost of doing business in Australia do not apply (e.g. when products such as software are delivered digitally). This practice is known as international price discrimination and, while it isn’t illegal, it is unfair and doesn't serve the interests of Australian consumers.

Submission to: House Standing Committee on Infrastructure and Communications


Download: ACCAN response to Inquiry into IT Pricing [Adobe Acrobat PDF - 736.38 KB]

Download: ACCAN response to Inquiry into IT Pricing [Word Document - 1.1 MB]