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Link to Consumer Top Tips information pack

Top Tips for Phones and Internet

Access our Consumer Information pack of top tips. The pack consists of five brochures and bookmarks that cover common consumer issues


Link to Consumer Tipsheet: Use less data on your mobile phone

How to use less data on your smartphone

Don't let your smartphone chew through your data allowance, see how smart consumers save!


Link to Consumer Tipsheet: Travelling overseas with a mobile phone

Travelling overseas with a mobile phone

Consider your options when travelling overseas with your mobile phone.


Link to consumer tip sheet: How to make a complaint that gets heard

How to make a complaint that gets heard.

If you have a problem with your phone or internet provider, you have a right to complain. Making a successful complaint is pretty straightforward.


Connect with ACCAN Social Media and e-newsletter

Connect with ACCAN social media and e-newsletter

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Young woman upset at phone billThe ACOSS Poverty in Australia 2014 report indicates that an estimated 2.55 million (13.9%) of Australians are living in poverty. Current Australian research indicates that many low-income consumers are facing financial barriers in getting connected and staying connected to essential telephony and broadband services. Research also indicates that low-income consumers are spending a significantly higher proportion of their income for telecommunications access.

ACCAN is proposing the Government implement a review of the Centrelink Telephone Allowance that delivers the following outcomes:

  1. The allowance reflects the reality that mobile, internet and telephone connectivity are all essential to the social, economic, and community participation of low-income Australians

  2. Broadened eligibility to include all people on the lowest income support payments, for example Newstart recipients whose ability to engage in the labour market is dependent on communications connectivity.

  3. Increased allowance rates to ensure barriers of affordability do not lead to ongoing lack of connection or maintenance. Recipients should be able to maintain their service without sacrificing other essential goods or services.


docxSummary affordable communications policy position.docx776.5 KB

pdfSummary affordable communications policy position.pdf340.64 KB

docxACCAN Affordable Communications Policy.docx94.75 KB

pdfACCAN Affordable Communications Policy.pdf447.46 KB