ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) consultation on its compliance priorities for 2024–25. ACCAN has identified several areas the ACMA should consider when developing its compliance priorities for 2024-25. These areas include:

• Protecting telecommunications consumers from being sold telecommunications products and services that do not fit their needs.
• Compliance with the Financial Hardship Industry Standard and Telecommunications Consumer Protections Code.
• Supporting consumers in navigating and adapting to the 3G network shutdown.
• Improving quality captioning for all telecommunications consumers.

Download:  ACMA Compliance Priorities 2024-253.9 MB

Download:  ACMA Compliance Priorities 2024-25281.83 KB