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ACCAN Conference audience and speakers

As part of our commitment to community and industry consultation, ACCAN runs a number of events each year.  Our current and upcoming events can be found below.  ACCAN encourages its Members to profile their communications events through our website.

If you would like any further information regarding our events, or to include your event on our site, please contact us.

 

Thank you to everyone who attended ACCANect and made it such a valuable experience

Digital technology has transformed consumer experiences around the world. Consumers can buy products, access information, and communicate with people anywhere in the world with just the touch of a button. We are told that soon everything will be connected so the theme of this year’s ACCANect is ‘Your place in the connected world’.

This “always on”, always connected world raises some big questions for consumers. Is our personal information safe online? Do we know what data is being collected about us and are we happy with how it is being used or shared? How do new services make decisions about us and are they fair? How can we make sure everyone can access an open internet, as well as benefit from the convenience, choice and lower prices?

ACCANect was an opportunity for consumers, providers and government representatives to get up to speed on what’s available now, what’s over the horizon and what the benefits and challenges are going forward.

As well as debate and discussion, ACCANect will provided practical tools for those attending to navigate the connected world. We looked at the latest research as well as successful initiatives both here and overseas to promote and improve connectivity.

Transcripts and presentations will be put into the sessions below when available.

Conference delegates networking at ACCANect - Equipping consumers to stay connected

Download: docxACCANect Program55.75 KB
Download: pdfACCANect Program5.23 MB

All videos and presentations have been uploaded in the form provided to ACCAN.  Where a video is not captioned unedited transcripts as captured on the day are provided.  ACCAN endeavours to supply all materials in an accessible format and will update this page with more accessible versions as they become available.

Background

The digital world can be very complex and challenging for consumers to navigate. ACCAN’s goal is available, affordable and accessible communications services for all Australians. As part of the National Year of Digital Inclusion, the ACCANect Conference focused on how to empower consumers to get and stay connected to the phone and broadband services they need.

ACCANect provided opportunities for consumers, providers and government representatives to get up to speed on what’s available now and what’s over the horizon.

Our 2016 Conference is all about equipping consumers with the tools they need to get and stay connected to communications services. We have identified three key areas where consumers need better tools. Please share your responses with us on any of the questions below:

  • What legal protections do consumers need to help them get/stay connected?
  • What information needs to be more widely accessible to consumers?
  • How could products be better designed to suit consumer needs?

 

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ACCAN National Conference 2015 - save the date

The ACCAN National Conference, Dollars and Bytes - Communications affordability now and tomorrow, was held from 1-2 September, 2015, at the Aerial UTS Function Centre in Sydney.

Affordability is one of our core objectives and was the focus of the Conference. Affordability of communications products is an issue that affects all consumers, from young people, to families and seniors.

Presentations and transcripts are now available and are linked below.

Image of Johanna Plant, Paul Fletcher and Teresa Corbin

The Universal Service Obligation (USO) is a vital consumer protection in Australia. The USO ensures a standard telephone service (generally fixed line voice services) and pay phones are accessible to all people in Australia. It was formally introduced in 1991, but it has seen a number of changes over the years.

Connecting Today's Consumer conference banner

Connecting Today's Consumer session transcripts and presentations are now available.

Every consumer wants to be connected and enjoy the benefits of competitive products and prices, but what’s the reality in Australia today and what can be done to improve the consumer experience?

Connecting Today’s Consumer explored the big issues facing Australian telco consumers – When and how can every Australian connect to our broadband and mobile networks? Are we being offered truly competitive content and products? How do we ensure consumers know their rights and can act on them?

ACCAN's engagement with rural, regional and remote consumers has continually highlighted the importance of improving mobile communications outside of urban centres. Better mobile coverage will yield a range of benefits to regional and remote Australia including improved business opportunities, better access to essential services and enhanced safety and well-being.

The presentations and transcripts of all M-Enabling Australasia 2013 sessions are now available. M-Enabling Australasia 2013, held on 14-15 August 2013, brought together the who's who of disability advocacy, policy makers, manufacturers, developers, service providers and consumers to discuss how to make technology more accessible for people with disability and older consumers.

Mobile technology is a potential game changer for people with disability and many older people; providing access and inclusion through usable, accessible and affordable mobile equipment and services.

ACCAN would like to invite our members, financial counsellors and others to attend a "Your Rights" workshop being hosted by ACCAN Chief Executive, Teresa Corbin. Ms Corbin will explain what rights Australian phone and internet customers in relation to common issues such as bill shock, mobile phone and internet contracts and how to make an effective complaint.

Over the last year the communications landscape has changed dramatically. Consumers have never had more choice yet many consumers are confused about the products and services on offer, and service complaint numbers continue to rise.

In this conference we talk about how the market does, and does not, deliver for consumers. Is customer service improving? Will emerging technology provide better options for consumers in the future? What is the communications industry doing to focus on the vital service part of their businesses and how can it be done better?

Please join us at a special event being held for our members to celebrate the first two years of Australia’s peak consumer body representing communications consumer. 

The members’ event will begin immediately after our AGM, commencing at 2pm.

With the rollout of the National Broadband Network underway, many consumers want to know what Australia’s future will be like with universal access to high-speed broadband. What sort of services and applications in the home will telecommunications providers be able to offer their customers? What sort of education and health services can be delivered? Do we have sufficiently strong consumer protections to deal with a rapidly changing market and the proliferation of social media and cloud computing? How can we make sure no Australian gets left behind?

This summit is co-hosted by the Australian Communications and Media Authority (the ACMA) and the Australian Communications Consumer Action Network (ACCAN). The summit will be an opportunity for consumer advocates to outline how the telecommunications industry’s poor customer service and complaints-handling practices affects their clients and constituents, and comments on the recommendations being proposed by the ACMA.