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Welcome to the ACCAN employment page.

The Australian Communications Consumer Action Network, ACCAN, a not-for-profit organisation, maintains an accessible work environment and encourages applications from Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds.

ACCAN is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice promoting the accessibility, quality of service, affordability and availability of communications services for all Australian consumers with particular concern for vulnerable consumers whose needs are underrepresented.

  • High profile consumer body
  • Communications industry
  • Diverse, interesting role working in vibrant NGO
  • Supportive work environment
  • Sydney CBD location with easy access to public transport

Positions available

Policy Officer (permanent, full time)

  • High-profile consumer body
  • Communications industry
  • Supportive work environment


You will undertake policy work to ensure consumer communications issues are advanced. Your knowledge of communications, in particular broadband issues, as well as excellent analytical and stakeholder liaison skills will be the key to your success in this role. Your capacity for strategic issues management will ensure that ACCAN is dynamic and responsive to emerging issues. You are committed to consumer rights and have a passion for social justice and fair markets. A background in economics would be highly desirable.

The Australian Communications Consumer Action Network (ACCAN) is a not-for-profit organisation and Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important voice promoting accessible, affordable and available communications services that enhance the lives of consumers.

You should have relevant tertiary qualifications or equivalent experience in a communications policy role.

Essential skills

  • An understanding of communications policy issues generally and broadband issues specifically, or the capacity to quickly acquire this knowledge
  • An academic background in economics
  • Knowledge of public policy processes
  • A commitment to the effective representation of consumers
  • Good oral and written communication skills
  • Good analytical and research skills
  • Proficiency in information and communications technology
  • Ability to work collaboratively as part of a team
  • Capacity to work independently with minimal supervision

Desired skills

  • Understanding of the needs of people with disabilities
  • Knowledge of and experience of working in the community sector

Benefits & remuneration

A salary is negotiable depending on your experience and qualifications. Please contact ACCAN for more details. In support of a work/life balance, benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

Closing Date: 5pm Thursday 15th February, 2018.

A position description, including selection criteria, can be downloaded here:

Download: docxPolicy Officer Position Description27.37 KB

Download: pdfPolicy Officer Position Description32.65 KB

ACCAN is an EEO employer: Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds are encouraged to apply.

If you would like to apply for this position, please email your CV and covering letter identifying the position, and addressing the selection criteria to This email address is being protected from spambots. You need JavaScript enabled to view it. by 5pm Thursday 15th February 2018.

For more information, contact ACCAN on: 02-9288-4000 or via fax: 02-9288-4019