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Welcome to the ACCAN employment page.

The Australian Communications Consumer Action Network, ACCAN, a not-for-profit organisation, maintains an accessible work environment and encourages applications from Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds.

ACCAN is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice promoting the accessibility, quality of service, affordability and availability of communications services for all Australian consumers with particular concern for vulnerable consumers whose needs are underrepresented.

  • High profile consumer body
  • Communications industry
  • Diverse, interesting role working in vibrant NGO
  • Supportive work environment
  • Sydney CBD location with easy access to public transport

Director of Operations

Broaden your experience with a vibrant high profile consumer body

  • Leadership role optimising performance while advancing the strategy
  • Exposure to the Board

About the role:

Reporting to the CEO, the Director of Operations is responsible for the development, implementation, and ongoing evaluation of the operational business plan, delivering on the Board’s approved strategic direction.

As a member of the Executive team, the position provides organisational leadership, with operational responsibility and accountability across a broader team of people, as well as specific management of:the performance and development of the operations team;

  • the development and delivery of projects;

  • governance and secretariat support for a Board of nine (9) volunteer Directors;

  • the implementation of appropriate policies and procedures that align to ACCAN values and meet the organisation’s objectives;

  • ACCAN’s compliance with all relevant legislation including occupational health and safety, relevant discrimination, employment and public liability laws.

As well as providing leadership and coaching to staff, the Director of Operations works in partnership with other internal and external stakeholders to achieve agreed KPI’s to ensure financial viability of the organisation.

About you:

You are an experienced and inspiring leader who others trust for your knowledge, humility, and compassion, and your success in achieving key operational outcomes for a Not for Profit (NFP) organisation in the community sector. You understand the legal framework for small NFP’s and can build productive relationships with representatives in industry, government and consumer/community organisations.

In addition, you can demonstrate:

  • Proficiency in leading a team and achieving outcomes through others;

  • Proficiency in project management and business development;

  • Experience in governance and Board secretariat functions;

  • Expertise in Human Resource policy and practice;

  • Understanding of budgeting processes and financial management.

Candidates who have experience in seeking sponsorships for NFP events and grants program management will be highly regarded. Ideally you will also be interested in communications consumer issues, and be familiar with and understand the needs of people with disabilities, and indigenous people.

NB – The successful candidate will need to provide a police report and sign a declaration that they have not been previously declared bankrupt or convicted of fraud.

What ACCAN offers

ACCAN offers a remuneration package in line with industry and reflective of the seniority of the role and your knowledge and experience. Besides a competitive salary ACCAN supports work/life balance and operates in an inclusive, friendly, and professional work environment.

ACCAN is an EEO employer: Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds are encouraged to apply.

If you would like to apply for this position, please email your CV and covering letter identifying the position and addressing the selection criteria to This email address is being protected from spambots. You need JavaScript enabled to view it. by 5pm, Friday 31st May 2019.

Download:  Director of Operations position description.doc85 KB

Download:  Director of Operations position description623.48 KB