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2016-17 Annual Report

ACCAN Annual Report cover2016/17 was a standout year for ACCAN culminating in a new five-year Funding Contract to ensure our continuance as the voice for communications consumers into the future. Underpinning this major achievement was ACCAN’s demonstrated successes in consistently delivering for consumers, and recognition across government and industry of the ongoing need for competent, committed and courageous consumer representation.

ACCAN made a substantial contribution to policy discussions completing over 40 submissions and representing consumers on more than 30 committees. We raised consumer awareness with the publication of several new guides and achieved over 900 media mentions. Our Grants program also continues to deliver quality outcomes.

Download: pdfACCAN Annual Report 2016-171.2 MB (note: reading order not accessible)

Download: docxACCAN Annual Report 2016-17 accessible version49.15 KB

Download: pdfACCAN Financial Report 2017483.23 KB

 

2015-2016 Annual Report

2015-2016 Annual Report coverIt was another positive year for ACCAN with many improvements for consumers coming into place. We made 30 submissions, represented consumers on 27 committees and held two major events – our Conference, Dollars and Bytes – Communications affordability now and tomorrow and our Meet the People Forum in Canberra. ACCAN commissioned seven research projects to assist building an evidence base for representational work. Our Independent Grants Program funded another six projects.

In the 2015-2016 financial year, we finally saw free calls to 1800 numbers from mobiles coming into place in July 2015 for most Australians, complaint levels to the TIO declined overall and we were also pleased to report that the proposed three strikes Copyright Notice Scheme was abandoned.

Download: pdfACCAN Annual Report 2015-16 web version3.16 MB (Note: reading order not accessible)

Download: docxACCAN Annual Report 2015-16 accessible version46.26 KB

Download: pdfACCAN Financial Report 2016390.02 KB

 

2014-2015 Annual Report

2014-2015 Annual ReportACCAN's successes of the past years have continued, again enabling us to achieve important outcomes for Australia's communications consumers. During the year, we made 41 submissions, represented consumers on 24 committees and held a number of major events including our National Conference, Connecting Today's Consumer, and the Rethinking the Universal Service Obligation Forum. We funded seven grants projects and published four consumer research reports.

We had significant wins for consumers in regard to calls from mobile phones to 1800 numbers and copyright and we continued to participate in all important Government and industry discussions on telecommunications deregulation.

Download: pdfACCAN 2014-2015 Annual Report web version.pdf2.85 MB

Download: docxACCAN Annual Report 2014-2015 accessible version.docx44.11 KB

Download: pdf2014-15 Financial Statements.pdf397.23 KB

Download: docx2014-15 Financial Statements.docx327.81 KB

 

2013-2014 Annual Report

2013-14 Annual Report cover

This year ACCAN celebrated a major milestone – its fifth birthday and the culmination of five years of significant achievement for Australia's communications consumers.  In the last 12 months we made 44 submissions, represented consumers on 20 committees and held a number of major events including the M-Enabling Australasia 2013 conference and showcase. 

A further win for ACCAN this year was securing a competitive grant to begin working on a Digital Business Kit, to educate small businesses and not-for-profit organisations in the Arts, Recreation and Education Services sectors on uses of digital technology and high-speed broadband.

Download: pdfACCAN 2013-14 Annual Report3.39 MB

Download:docxACCAN Annual Report 2013-14 accessible version.docx42.19 KB

Download: pdf2013-14 Financial Statements599.83 KB

 

2012-2013 Annual Report2012-2013 annual report cover

This year ACCAN developed its first-ever smartphone app, "Phone Rights", allowing consumers to record poor mobile reception and quickly learn about their rights. We were also pleased to see the introduction of a much stronger Telecommunications Consumer Protections (TCP) Code – an exciting and important revamp of consumer protections.

We increased our scope by bringing on a dedicated small business project officer and furthered our work in remote Australia by starting up the Indigenous Consultation Workshop along with a number of ACCAN members directly involved with Indigenous communications.

Download: pdfACCAN 2012-2013 Annual Report & Financial Statements5.36 MB

Download: docACCAN 2012-2013 Annual Report80.5 KB

Download: docACCAN 2012-2013 Financial Statements364.5 KB

 

2011-12 Annual Report

ACCAN 2011-12 front cover

This year, the government-led
Mid-term Review into ACCAN’s first two years of operations highlighted our effectiveness as a peak body representing Australian telecommunications consumers.

We also completed two years working with industry body Communications Alliance to deliver a much stronger Telecommunications Consumer Protections (TCP) Code.


Download:
ACCAN 2011-12 Annual Report & Financial Statements [Adobe Acrobat PDF - 1.61 MB]

Download: ACCAN 2011-12 Annual Report [Word 2007 Document - 36.48 KB]

Download: ACCAN 2011-12 Financial Statements [Word 2007 Document - 141.86 KB]

 

2010-11 Annual Report

Picture of the ACCAN 2010-11 Annual Report cover.

ACCAN's third year of operation was an eventful one for the telecommunications sector and a successful one for ACCAN, with major reforms underway relating to telco customer service and complaint handling.

Our membership, staff and reach continued to grow.  

  

 

 

Download: ACCAN 2010-11 Annual Review & Financial Statements [Adobe Acrobat PDF - 930.38 KB]

Download: ACCAN 2010-11 Annual Review [Word 2007 Document - 41.69 KB]

Download: ACCAN 2010-11 Financial Statements [Word 2007 Document - 161.17 KB]

 

2009-10 Annual Report

Picture of 2009-10 Annual Report coverIn 2009-10 ACCAN celebrated a number of successes. Our membership grew to 145 organisations and individuals, we made submissions to 23 government inquiries, published seven research reports and launched several major campaigns.

For further information about ACCAN's recent achievements, download the annual report below. 

 

Download: ACCAN Annual Report 2010.pdf [Adobe Acrobat PDF - 2.44 MB]

Download: ACCAN Annual Report 2010.doc [Word Document - 505 KB]

2008-09 Annual Report

Picture of 2008-09 Annual Report coverThe 2008-09 ACCAN Annual Report documents ACCAN’s achievements in its first six months of operation.

ACCAN was formed to provide a strong, unified voice to represent the interests of all consumers nationally and the commissioning of research into customer service charters, emerging consumer issues in telecommunications and informed consent.

 

Download: ACCAN Annual Report 2009.pdf [Adobe Acrobat PDF - 2.34 MB]

Download: ACCAN Annual Report 2009.doc [Word Document - 8.16 MB]