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Telecommunications consumers experiencing domestic and family violence must see mandatory protections through direct regulation, say consumer advocates, in the wake of an important speech by the Chair of the ACMA which raised questions about the effectiveness of the current co-regulatory regime.
Consumer advocates including the Australian Communications Consumer Action Network (ACCAN), the Consumer Action Law Centre (CALC), the Centre for Women’s Economic Safety (CWES), and the Economic Abuse Reference Group (EARG) represent and assist consumers in vulnerable circumstances, including those facing DFV.
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ACCAN recently submitted to the Australian Communications and Media Authority’s (ACMA) consultation on its Five-year spectrum outlook 2024–29 and 2024–25 work program Consultation Paper. Our submission:
- Supports the ACMA’s public interest criteria with respect to spectrum planning and allocation.
- Encourages the ACMA to explore the adoption of shorter-term flexible spectrum licences.
- Supports the ACMA giving further consideration towards ensuring that their engagement strategies fully capture consumer experiences as end users of spectrum.
- Supports the introduction of a reply comment period for future spectrum consultations.
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ACCAN recently submitted to the NSW Fair Trading Strategy and Regulatory Priorities Discussion Paper (the Discussion Paper).
ACCAN supports the proposed strategic direction as outlined in the Discussion Paper. ACCAN considers that NSW Fair Trading should take into account the connectivity issues faced by communications consumers living in strata/renting when deciding its future strategy and regulatory priorities.