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ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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ACCAN, the communications watchdog, today welcomed the decision by Telstra to reverse its policy of charging customers who pay bill over-the-counter a $2.20 fee.

ACCAN launched a campaign highlighting the unfairness of the charge, calling on Telstra instead to offer incentives for those paying by lower cost methods rather than penalising its traditional customer base.

ACCAN provides a strong unified voice to industry and government as consumers work towards availability, accessibility and affordability of communications services for all Australians. To ensure that we are representative of all consumers, the ACCAN Board has established two Standing Advisory Committees including the Standing Advisory Committee on Consumer Affairs (SACCA) and the Standing Advisory Committee Disability Issues (SACDI).

The Federal Court’s decision on Friday to impose a total of $15.75 million penalties for contraventions of the Spam Act 2003 is a significant victory for communications consumers, said ACCAN, Australia’s peak communications consumer organisation.

Allan Asher, CEO of ACCAN, congratulated the Australian Communications and Media Authority (ACMA) on taking a strong stance in its first court action against unsolicited SMS messages.

National telecommunications watchdog, ACCAN is calling for the introduction of a consumer compensation payment for consumers who have experienced the hassle and inconvenience of using the TIO to resolve basic disputes.

Broadband pricing should be monitored to ensure that consumers do not pay more for services under the transition to the National Broadband Network, according to the Australian Communications Consumer Action Network.

The telecommunications watchdog made the recommendation to the Senate Inquiry into the Telecommunications Legislation Amendment (Consumer and Competition Safeguards) Bill 2009, in Melbourne today.

One third of consumers have fallen victim to Cybercrime or Personal Identity theft, according to the Australian Communications Consumer Action Network (ACCAN).

New research into consumer awareness of E-security was presented today at the Inquiry into Cybercrime, highlighting the need for a more co-ordinated, rigorous approach to E-security measures for Australian consumers.

Telstra’s decision to charge consumers a fee of $2.20 for paying their bills is ill timed and a bad deal for consumers, according to the Australian Communications Consumer Action Network (ACCAN), Australia’s new watchdog for communications consumers.

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