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The Australian Communications Consumer Action Network (ACCAN) and Media Access Australia (MAA) commissioned the Australia Institute to research the level of the Australian community’s awareness and use of closed captions on TV.

Research report on caption awareness [Adobe PDF - 117 KB]

Research report on caption awareness [Word - 99 KB]

 

 

From workshops with members of the Deaf community, consultation with experts, and literature research, the WA Deaf Society, supported by a grant from ACCAN, created accessible videos showing people how to avoid romance scams, lottery scams, credit card scams, and other scams on the Internet and produced a short report. 

New research commissioned by ACCAN that has found only 7% of people who are dissatisfied with their way their provider has handled a problem or complaint take it to the Telecommunications Industry Ombudsman (TIO).