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ACCAN and CHOICE's joint position statement on mobile commerce outlines the key consumer protection principles for m-commerce in the Australian market.

The mobile phone is arguably more important than the fixed phone line for personal and business communications in regional and remote Australia, but users without reliable mobile coverage are missing out on this communications revolution. ACCAN has advocated strongly on this issue for a number of years and believes that the Australian Government has a vital role to play in improving mobile coverage in regional and remote Australia.

Cloud computing has the potential to transform the way individual consumers and small businesses store and use data, potentially saving time, money and effort. You may already be using a cloud computing service like Hotmail or other web-based email services. However, cloud computing involves risks for consumers that must be carefully managed.

In response to emerging concerns around issues such as illegal downloading, ACCAN believes consumers’ interests must be represented in relation to copyright policy. As the peak consumer body representing communications consumers, we think it is important that we clarify our position on these issues and explain how we arrived at it.

This position statement has been issued by peak disability and consumer groups regarding the two proposed mobile emergency services for people who are Deaf, hearing-impaired or with speech impairment or complex communication needs (CCN). We stand together in calling for a simultaneous implementation of bothan SMS emergency service and an emergency service provided via a smartphone application.

ACCAN, in alliance with Australia's peak disability organisations, is calling for the federal government to implement a whole-of-government procurement policy for accessible information and communications technology (ICT). Ensuring that all government workplaces and services are accessible for people with disability will provide tangible benefits for the whole Australian community and economy.

 An ACCAN Position Statement on the National Broadband Network's installation process.

ACCAN is calling on the government to make National Broadband Network (NBN) fibre-optic cable installations automatic unless individual property owners choose to opt out.

Policy position banner image featuring a mother and daughter using laptops with a background of optic fibre 

ACCAN's broadband position statement, entitled Our Broadband Future, was launched at the ACCAN National Conference 2010 in Melbourne. ACCAN defines four principles that should guide broadband policy.