Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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Alec Bennetts
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Major Australian consumer advocacy organisations have launched a campaign to “kill CAPTCHA”, the annoying and discriminatory tests used by websites to prove users are human.

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The Australian Communications Consumer Action Network (ACCAN) has urged both sides of federal politics to commit to a whole-of-government accessible IT procurement policy, which has been recommended in the final report of the IT pricing inquiry.

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Mobile carriers must come clean on exactly how their exorbitant global roaming fees are derived, the Australian Communications Consumer Action Network (ACCAN) says, as the federal government today announced a new international roaming standard that it is hoped will reduce the number of consumers suffering from global roaming bill shock.

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Australians who are Deaf, hearing or speech impaired will now be able to live more independently thanks to two new communications services switched on today.

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Australia’s peak telecommunications consumer body, ACCAN, is urging a current Senate Committee to support the introduction of mandatory data breach notification laws as it would significantly lead to better security of Australians’ private and financial information.

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The Australian Communications Consumer Action Network (ACCAN) has serious concerns with the competency and transparency under which section 313 of the Telecommunications Act has been used by government agencies to block websites.

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Australians with disability are harnessing gadgets, apps and websites to improve their lives but many are potentially missing out on the digital revolution because some app developers and manufacturers are failing to accommodate the needs of people with disability and older consumers.

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The Australian Communications Consumer Action Network has called on mobile providers such as Telstra and Vodafone to end the rort in exorbitant excess mobile data charges by introducing reasonable hard caps.

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Peak telecommunications consumer body ACCAN is calling on the federal government to ban Telstra's $36 a year Silent Line fee, which landline customers currently have to pay if they want to keep their phone number private.

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Peak telecommunications consumer body ACCAN is calling on the ACCC to take action on apps that advertise as free but aggressively encourage or require in-app purchases to keep playing.

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The peak telecommunications consumer advocacy group, ACCAN, is today launching a free smartphone app that will allow mobile phone customers to test their reception and log where and when they are experiencing call dropouts, delayed text messages and slow internet so they can make a complaint to their provider.

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New research out today documents the experience of people living in one of the first areas to receive the National Broadband Network (NBN), including their attitudes toward the NBN, downloading habits, internet speeds, devices per household and how much they pay for a phone and internet service.