Hope for telco customers as regulator releases damning customer service and complaint handling report – and threatens to regulate
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01 June 2011 |
Government offers education and support to help Aussies get online
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31 May 2011 |
At long last Telstra moves on bill shock but industry must hand power back to customers, says peak consumer body
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25 May 2011 |
Peak communications body says set-top box scheme is essential
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18 May 2011 |
Australia’s newest superhero wants a telco to provide Fair Calls For All
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09 May 2011 |
Record complaints spell the end of an era for Australia’s most-hated industry
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04 May 2011 |
Senator Conroy launches ACCAN’s NBN: Guide for Consumers
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08 April 2011 |
Telco ombudsman must hit telcos’ hip pockets to encourage real change
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05 April 2011 |
Phone, internet plans “incomprehensible” for African and Burmese refugees and migrants
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23 March 2011 |
Queensland flood highlights need to fix Triple Zero accessibility
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11 March 2011 |
Sky high: 671 people per day call Ombudsman for help
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25 February 2011 |
Vodafone apology comes at a critical time for telco industry
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22 February 2011 |
TV networks need to tune into audience's appetite for captions
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31 January 2011 |
Australia’s Deaf community congratulates and thanks the Queensland Government
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14 January 2011 |
Epic Vodafail: customer takes 12,000 complaints to the regulators
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21 January 2011 |
Sorry seems to be the hardest word but, finally, Vodafone says it
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21 December 2010 |
ACCAN welcomes improved media access for people with disability
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03 December 2010 |
TIO report reveals another dreadful year for telco consumers
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03 December 2010 |
Landmark legislation heralds a new era in telecommunications
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29 November 2010 |
Millions of unhappy customers with telco problems and complaints
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23 November 2010 |
Record levels of customer complaints spark ACMA inquiry
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20 April 2010 |
Parliament must prioritise telco customers
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11 March 2010 |
Telstra fees a ’bad deal’ for consumers
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21 July 2009 |
Seven projects share $250,000 in ACCAN grants
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03 June 2010 |
ACMA report highlights problems with mobile phone "caps"
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27 May 2010 |
ACCAN warns of iShock risk
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24 May 2010 |
ACCAN Grant recipients target Deaf consumers and scams, privacy complaints and culturally diverse consumers
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03 May 2010 |
Last minute reprieve from telemarketing onslaught
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30 April 2010 |
Accessible government web sites will have significant positive impact for consumers with disabilities
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24 February 2010 |
Australia can be a leader in the accessible use of broadband
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10 February 2010 |
ACCAN announces Independent Grants Panel
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08 February 2010 |
Millions of households set to be fair game for telemarketers
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01 February 2010 |
Structural separation remains the goal
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18 December 2009 |
ACCAN commends regulator on win in SMS spam case
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17 December 2009 |
ACCAN elects new Chair and board appointments
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11 December 2009 |
Accessibility must be built into online government services
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27 November 2009 |
ACCAN announces new Board
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05 November 2009 |
Consumers welcome Telstra backdown
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04 November 2009 |
ACCAN welcomes new Standing Advisory Committees
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30 October 2009 |
Spam penalty a significant victory for consumers
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26 October 2009 |
Telcos should compensate consumers
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23 October 2009 |
Legislation must protect consumers in the National Broadband Network environment
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13 October 2009 |
Consumers victims of cybercrime
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08 October 2009 |
Australia needs smart regulation for its digital future
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10 November 2010 |
Major Telstra privacy breach affects 220,000 customers - the OPC must act
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27 October 2010 |
New CEO to lead ACCAN into next phase
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08 October 2010 |
Delays and confusion hamper privacy complaints
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14 September 2010 |
Telstra would profit by putting customers in charge
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13 August 2010 |
ACCAN calls for affordable broadband for all Australians
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11 August 2010 |
ACCAN urges government to include its six key communications actions in the National Disability Strategy
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13 July 2010 |