Tuesday 1 July 10.00am
The Australian Communications Consumer Action Network welcomes today's announcement that telcos will make mobile calls to 1800 numbers free of charge, but says it will hold the industry to its commitments regarding 1300 numbers.
ACCAN CEO SPEECH TO INFORMA CONFERENCE: MELBOURNE 24 JUNE 2014
'Collections & Hardship Programs in Utilities, Banks & Telecommunications: Exploring best practice in hardship programs and collections across four sectors'
Thank you for the invitation to speak today.
As some of you may know ACCAN stands for the Australian Communications Consumer Action Network. We are the peak body for consumer representation and advocacy in communications.
Structural changes to the communications market were one of a package of reforms in the 1993 Hilmer Review, which substantially improved competition in the Australian market. This led to a proliferation of consumer choice from the government owned monopoly, Telecom, to the diverse array of competitors Australian consumers have access to today.
ACCAN, Australia's peak body for communications consumers, says the government's deregulation proposals which could affect the amount of time consumers have to wait to get a landline phone connected or fixed must be more comprehensively reviewed. ACCAN has also flagged concerns around proposed changes to privacy rules for the telco industry.
Have you ever found yourself unable to sign-up for an online service, unable to order tickets online or contact an organisation because they have an inaccessible CAPTCHA on their website? CAPTCHA tests are boxes containing squiggly letters and numbers which you must decipher in order to continue on a website.