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The Government has contracted ACCAN to research the ways in which people who are Deaf, Deafblind, or have hearing or speech impairment use the new Accesshub website.

Accesshub is a telecommunications information website provided by the Australian Government. Accesshub provides a range of information resources about how to use the National Relay Service (NRS) as well as information about mainstream communications equipment and services which may be suitable alternatives to the national relay service for some people. 

The focus groups will be held in Sydney, Melbourne and Hobart with people who use the NRS and have used Accesshub. We are interested in how you currently use the Accesshub website, what you think about it, and how it could be improved. Participants will receive a $100 gift card to thank them for participating in the project. Light refreshments will also be provided.


There will be three focus groups specifically for people who are Deaf:

  • The Sydney focus group will be held on Thursday 22 August from 10am-12.30pm.
  • The Melbourne focus group will be held on Monday 26 August from 10am-12.30pm.
  • The Hobart focus groups will be held on Thursday 29 August from 10am-12.30pm.


There will be three focus groups specifically for people who are Deafblind:

  • The Sydney focus group will be held on Thursday 22 August from 1.30pm-4pm.
  • The Melbourne focus group will be held on Monday 26 August from 1.30pm-4pm.
  • The Hobart focus groups will be held on Thursday 29 August from 1.30pm-4pm.


There will be three focus groups specifically for people who have hearing impairment:

  • The Sydney focus group will be held on Wednesday 21 August from 10am-12.30pm.
  • The Melbourne focus group will be held on Tuesday 27 August from 10am-12.30pm.
  • The Hobart focus groups will be held on Wednesday 28 August from 10am-12.30pm.


There will be three focus groups specifically for people who have speech impairment:

  • The Sydney focus group will be held on Wednesday 21 August from 1.30pm-4pm.
  • The Melbourne focus group will be held on Tuesday 27 August from 1.30pm-4pm.
  • The Hobart focus groups will be held on Wednesday 28 August from 1.30pm-4pm.


If you are interested in participating in this project, please contact Meredith Lea from ACCAN. Meredith can be contacted via email at: This email address is being protected from spambots. You need JavaScript enabled to view it. or on the phone: (02) 9288 4000. Please be sure to provide any details about your accessibility requirements (e.g. if you require an interpreter or a hearing loop) and/or your dietary needs.