Center For Accessibility Australia

Consumers with disability have reported to the CFAA that there is a lack of adequate mobile plan cancellation options with support limited to text-based AI chatbots and no alternative phone, email, or TTY support. This project will evaluate the support and cancellation process of all Australian companies providing a mobile SIM and create consumer resources for disability groups. Telcos will be provided guidance to improve their support offerings and accessibility to consumers with disability.

The Center For Accessibility Australia did a similar project Telcos for all: Addressing Key Accessibility Issues Faced by Consumers on Telco Carrier Websites in 2020.

Expected completion: 2025

Funded: 2023

Amount: $74,466