Main content

Alert message

Read full article: Top Tips for phones and internetOur Top tips for Phones and Internet consumer information pack consists of six brochures telecommunications consumer issues including:

  • How to use less data on your smartphone

  • Tips for picking a good value NBN internet plan

  • What affects the quality of my broadband?

  • How to avoid phone and internet scams

  • How to make a complaint that gets heard

  • Telecommunications compensation - What are your rights?

These brochures cover issues that are regularly experienced by many consumers. The brochures are full of useful tips and advice; the pack is designed to be a go to guide to help consumers navigate the often confusing telecommunications market.

Front cover image of Making the Right Call BookletDownload: Making the Right Call: Your Rights As a Phone and Internet Customer [Adobe Acrobat PDF - 197.99 KB]

Download: Making the Right Call: Your Rights As a Phone and Internet Customer [Word 2007 Document - 46.84 KB]

As a telecommunications customer, you have rights that apply to your mobile phone, landline phone, internet and, if it's provided by a telco, your pay TV service. ACCAN has produced a guide, Making the Right Call, that summarises your rights as a phone and internet customer as outlined in the Telecommunications Consumer Protections Code and other relevant laws, regulations and industry codes.

ACCAN's Community Consultation GuidepdfCommunity Consultation Guide5.36 MB

ACCAN has launched the 2nd Edition of the Community Consultation Guide, in time for Round 2 of the Federal Government's Mobile Black Spot Programme. The Guide is designed to help communities address issues with mobile coverage in their areas.

Mobile coverage is a key issue for consumers, particularly those in regional, rural and remote Australia. Achieving improvements in mobile coverage is a priority focus of ACCAN's work. The Mobile Black Spot Programme will deliver improvements to mobile coverage, but the demand for these improvements will far outstrip supply.

Check out ACCAN's Magazine
The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.

Our collection ACCAN magazines are available for download.

Jargon Buster   ThumbnailDownload: docJargon Buster 2016.doc289.5 KB

Download:
pdfJargon Buster 2016.pdf531.05 KB

There are a lot of acronyms and technical jargon you can encounter in the communications sector.

To combat the confusion, ACCAN has produced the Jargon Buster to decode these terms. This handy glossary is a great resource when reading and researching communications issues.

App Icon for My Phone Rights - Shows phone with thumbs up [Click to read full article]ACCAN relaunched the My Phone Rights app in June 2015. The app helps consumers to resolve problems with their phone or internet accounts. It's free and available on Apple iOS and Android devices.

The app has advice for consumers and small businesses on how to resolve common phone and internet issues including issues with contracts, bill shock, global roaming and data charges. The guides and tips in the app cover a range of topics that are helpful to all telecommunications consumers.