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Not being able to get an internet service can be extremely frustrating.

ACCAN has put together these options of broadband services for consumers struggling to get an ADSL internet service.

Note: We have assumed that an average household needs at least 50GB of data a month. Each household is different. An average house using Satellite internet uses 23GB of data a month (January 2017), while an average house using NBN internet uses 160GB a month (March 2017).

1. Waiting list


Ask your provider if your request for service can be added to a waiting list.

Providers should keep your address and notify you when services become available in the future.

2. Check other fixed providers


There are a number of companies that have their own ADSL equipment. If one provider has no availability, another might. Here are some companies that have their own ADSL equipment:

There may also be other fixed line networks that operate in your area that you may be able to use, such as:

  • iiNet VDSL2 (ACT)
  • Optus Cable (Sydney, Melbourne, Brisbane)
  • Telstra (Velocity, South Brisbane, Cable)
  • Wondercom FTTB

If you are in a new development you may have access to other networks. You can check the new developments map to see if you are covered.

Check nbn to see when you will be connected to the National Broadband Network.

3. Check fixed wireless options


Fixed wireless broadband provides internet using an antenna dish installed on your house.

Here are some that we are aware of:

4. Check home wireless options


Home wireless provides internet at one location using a modem/gateway device with a mobile SIM card. It requires power from a socket in your house. A number of people and devices can connect to the internet through the modem/gateway.

It is important to check that the provider offers coverage at your house!

5. Check mobile broadband options


Mobile broadband plans are designed to be used on the go. The SIM card inserts into one device, such as a tablet or phone. For more than one person or device to connect you need to 'hotspot' the device.

It is important to check that provider offers coverage in your house!

  • Amaysim offers 50GB of data for $65 and 70GB of data for $80. Both last 28 days (month to month contract). Own device required.
  • Jeene Mobile offers 90GB of (3G) data for $79 a month (month to month contract). Own device required.
  • Optus offers 50GB of data for $70 a month (24 month contract). Device costs extra
  • Ovo data plans offer 70GB of data for $79.95 for 30 days and 50Gb of data for $59.95 for 30 days (month to month contract). Own device required.
  • Spintel offers 90GB of (3G) data for $79.95 a month (month to month contract). Own device required.
  • Vaya offers 50GB data for $59 a month and 70GB data for $79 a month (month to month contract). Own device required.
  • Yomojo offers 50GB of data for $69.60 for 30 days and 70GB of data for $85.90 for 30 days (month to month contract). Own device required.

6. Share your experiences and solutions

 
Join the discussion on our Facebook Broadband Help group to share your experiences and connect with similar consumers.

Contact ACCAN at This email address is being protected from spambots. You need JavaScript enabled to view it. if you are unable to get a service, or if you are a provider who can offer consumers’ services.



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pdfSix helpful steps if you cant get a broadband service May 2017.pdf276.18 KB

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