This week, ABC’s Michael Atkin broke a story which we – and consumers across the country found extremely troubling. According to the article, documents obtained through Freedom of Information (FOI) revealed that the Australian Communications and Media Authority (ACMA) ‘cut a deal’ with Optus to reduce its fine for committing serious public safety breaches. It is underpinned by the regular practice of ACMA sharing media releases with affected companies prior to decisions being announced for ‘accuracy’. It is a must-read article that raises questions about the robustness of regulation in the public interest.
In the words of Anthony Whealy KC, former NSW Supreme Court judge and chair of the Centre for Public Integrity, “This occurs really out of public sight and effectively behind closed doors before any public announcement is made," he said. "One, it creates a clear impression, if not the actuality, that ACMA is not at arm's length from those it regulates, and two, it threatens the necessary openness and transparency that is at the heart of good governance in regulating the industry."
Through a media release and appearance on Radio National, I called for a broad parliamentary inquiry into the culture and conduct of ACMA.
Scam prevention also remains high on the agenda. This week, I appeared before the Senate Economics Legislation Committee alongside my colleagues from the Consumer Action Law Centre and Choice to advocate for better consumer outcomes in the government’s proposed Scams Prevention Framework. The current draft places too much emphasis on industry convenience and not enough on ensuring victims are treated fairly.
In particular, we pushed back against industry claims that mandatory reimbursement would create ‘quadruple jeopardy’ for companies —a weak argument that prioritises corporate interests over consumer wellbeing. I expanded on these concerns in an opinion piece for the Canberra Times, which is available to read paywall-free on our website.
Another major industry development is the long-awaited Optus-TPG Multi-Operator Core Network (MOCN) deal, which is now coming into effect. The arrangement will shift the competitive landscape of Australia’s mobile market and is one ACCAN has been closely monitoring. I provided comment to The Age and Sydney Morning Herald as well radio on the benefits that this deal may bring for regional consumers, especially better coverage and reduced costs. We will continue to assess its impact on coverage, competition, and affordability.
There has also been some good news for families struggling with digital exclusion. The government has announced an additional $4.9 million in funding to extend the School Student Broadband Initiative (SSBI) until June 2028. With this extension, up to 30,000 families will be able to access the program, ensuring that more children have the same educational opportunities as their peers.
To internal changes at ACCAN – I am glad to announce that Joanna Ifield has commenced as ACCAN’s Director of Policy this week, replacing Audrey Reoch who recently took on a role as Director of Economic Regulation in our organisation. These respective appointments will lend additional strength to our consumer policy and advocacy work.
Finally, there has been a change in the Shadow Communications portfolio, with Opposition Leader Peter Dutton moving David Coleman into Foreign Affairs, and Melissa McIntosh taking on his role as Shadow Minister for Communications. We look forward to engaging with Ms. McIntosh and ensuring that the Opposition’s communications policies reflect the needs of all consumers.
Thank you for your ongoing support, and I look forward to keeping you updated on these key issues in the weeks ahead.
