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Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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End the roaming rip-off

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Peak telecommunications consumer body ACCAN has endorsed the Government's Bill to create a competitive global roaming market. The legislation will allow the ACCC to investigate, and if necessary, act on wholesale global roaming prices between Australia and New Zealand, with the potential for similar agreements with other countries. This will have a positive impact on Australian consumers, businesses, and telcos.

Data still a problem for consumers, while NBN connections a cause for concern

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Peak communications consumer group ACCAN says quarterly complaints data released today by the Telecommunications Industry Ombudsman (TIO) shows an overall decrease in complaints, yet excess data charges and connections in NBN areas are a concern.

More than 1 in 2 consumers are throwing their mobile allowance in the trash

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Three leading consumer organisations have joined forces, calling on Australians to stop throwing away their monthly mobile phone allowance and help drive greater competition from providers.

Consumers being gouged for sending an SMS

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ACCAN, Australia's peak communications consumer body, says some consumers are being gouged by telcos for sending an SMS and has asked the ACCC to take action.

ACCAN asks Google to follow its own mission statement

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ACCAN, Australia's peak body for communications consumers, has written an open letter to Google Australia & New Zealand managing director, Ms Maile Carnegie, calling on Google to follow its own mission statement and make online information 'universally accessible' by making its reCAPTCHA service fully accessible.

Telstra to kill CAPTCHA: ACCAN calls on others to follow

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ACCAN, Australia's peak body for communications consumers, congratulates Telstra on its plan to delete discriminatory online CAPTCHA tests from its websites and encourages other providers and businesses to follow suit.

National Relay Service upgrade adds real-time calls for hearing impaired

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Australians who are deaf or hard of hearing will be able to have phone conversations in near real-time thanks to a new 24/7 communications service switched on today.

Buyer beware: global roaming research reveals ‘confusing array’ of charges

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New global roaming research commissioned by ACCAN has revealed the extraordinary price differences that exist both across and within providers.

Telcos should set complaint reduction targets: ACCAN CEO

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Telecommunications providers should set their own targets for complaint reductions and be transparent with internal complaint data in order to build greater trust with consumers, ACCAN CEO Teresa Corbin said today.

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