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ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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Peak telecommunications consumer body ACCAN says its new research confirms the majority of Australians now see their mobile phone as their number one communications device (58%), while fixed line phones dwindle at 29%. The research highlighted a generational gap, with younger people vastly preferring mobiles (77%), while more than half of people aged 55 and over saying their fixed line is their main service.

The first annual ACCAN National Consumer Perceptions Survey, which is being presented at the ACCAN 2012 National Conference being held in Sydney today (Weds), also revealed that many Australians are reluctant to switch providers, with almost a third of respondents saying they had never switched telecommunications providers. Almost half had been with their provider for five years or more. 

Peak communications consumer body ACCAN has welcomed the announcement by Communications Minister Stephen Conroy that consumers will soon receive SMS alerts about global roaming costs when they travel overseas.

The Australian Communications Consumer Action Network (ACCAN) says telecommunications customers should expect to see improvements in customer service, complaint handling and a reduction in the number of customers experiencing “bill shock” if the new Telecommunications Consumer Protection (TCP) Code is effectively enforced.

Disability advocates are today celebrating the passage of legislation in both houses of Parliament that means television viewers will soon enjoy better closed captioning on television.

Closed captions refer to the on-screen text that describes the speech and other audio during television broadcasts.

Peak consumer communications group ACCAN today announced the six new consumer research, education and advocacy projects awarded funding through the 2012 Round of the $250,000 ACCAN Grants Scheme.

The Australian Communications Consumer Action Network (ACCAN) has welcomed the Mid-term Review into its first two years of operations, which has highlighted its effectiveness as a peak body representing Australian telecommunications consumers.

Disability advocates say a “talking” digital set-top box specially commissioned by the Digital Switchover Taskforce under the Household Assistance Scheme (HAS) will ensure blind and vision-impaired Australians still have access to television when the analog signal is switched off.

ACCAN, Blind Citizens Australia (BCA), Media Access Australia (MAA) and Vision Australia (VA) today welcomed the announcement made by Senator Stephen Conroy that from next month the talking set-top box will be provided to eligible consumers at no cost.

ACCAN says today marks a major step forward in important reforms to make calls from mobile phones to 1800/13 numbers free or the cost of a local call, as they currently are from landlines.

The Australian Communications & Media Authority (ACMA) has today committed to amend the relevant regulation following further consultation and have industry implement the changes by January 2015.

New research and guides released today by blind internet expert Dr Scott Hollier from Media Access Australia (MAA) aim to make Facebook, LinkedIn and Twitter more accessible for people with a disability - to ensure one in five Australians aren’t left behind as social media use becomes more popular.

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