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Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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ACCAN says submissions to the Australian Communications & Media Authority’s (ACMA) draft report reveal the telco industry is in a state of denial about the threat of regulation if it fails to fix its customer service and complaint handling problems.

Peak consumer communications group ACCAN says prices for services on the NBN released yesterday by retail service provider Internode are comparable to current offers but affordability remains a key concern for consumers.

Peak consumer body ACCAN say the results of a study released today shed a stark light on the challenges involved in connecting up remote indigenous communities, where very few residents have been online and many have never used a computer.

Consumer advocacy group ACCAN says telecommunication providers need to stop charging mobile customers expensive per-minute rates for 13, 1300, 1800 calls to essential services, government agencies and businesses.

ACCAN welcomes today’s announcement that the Government is providing funding to the telcos to make Lifeline a free call from any phone but says there are thousands of vital 13 and 1800 numbers that many Australians are finding too expensive to call from mobiles.

A report released today by Council on the Ageing (WA) and the Australian Communications Action Network (ACCAN) has found that very few senior women are going online due to a lack of skills, anxiety about technology, cybercrime fears and problems with service providers.

Peak communications consumer advocacy body ACCAN has today announced the six successful projects it will fund through the 2011 Round of the ACCAN Grants Scheme.

ACCAN Director of Research & Grants Ryan Sengara said the organisation had received 71 applications from a wide range of non-government, research and community organisations.

There is finally hope for consumers after the regulator, the Australian Communications & Media Authority, today released its findings and recommendations for major reform following a year-long inquiry into the industry’s customer service and complaint handling problems.

ACCAN says the ACMA has proposed a strong set of recommendations that, if implemented, have the potential to substantially transform the telecommunications industry.

The Australian Communications Consumer Action Network (ACCAN) has welcomed today's announcement by the Federal Government that it will set up “Digital Hubs” to provide people with community-based computer and internet training as part of its National Digital Economy Strategy.

Peak telco consumer group ACCAN says that today's announcement by Telstra that it will slow internet speeds on smartphones rather than charge customers excess data charges is a welcome step in the right direction towards curbing "bill shock".