ACCAN's submission to the Department of Communications Review of the Triple Zero Operator acknowledged that the standard voice-only national service is widely recognised, reliable and easy to use for the majority of Australians and that the current model should remain as the primary national model for requesting emergency services (fire, ambulance, police).
ACCAN recommended that this service be enhanced with national SMS and mobile app capability to address the known shortcomings with the voice-only service; access for consumers who are unable to use voice calls to request assistance, some consumers with disability, situations where making a voice call is not safe and areas where mobile network coverage is not reliable.
