Main content

Alert message

ACCAN recently made a submission to Communications Alliance in response to a call for public comments about the Emergency Call Service Requirements Industry Code DR C536 2020 (the Code). The Code places obligations on Carriers, Carriage Service Providers (CSPs) and Emergency Call Persons (ECPs). Carriers, CSPs and ECPs are required to ensure customers have access to the emergency call service, and also have access to information about the emergency call service.

In our submission ACCAN explained that accessible, consumer-friendly information about the emergency call service is vital. This information must be as plain and jargon-free as possible. It is important that this information is available online but also in other formats, such as on Public Payphones or Public Payphone displays. ACCAN also argued that it is important for consumers to have access to information about significant network outages that may impact their ability to make emergency calls. Consumers are entitled to know whether their access to the emergency call service is being affected by a significant outage.

Download: docxACCAN submission - DR C536 202082.9 KB
Download: pdfACCAN submission - DR C536 2020225.94 KB