Main content

Alert message

Accessible telecoms logo

Samsung Galaxy J2 Pro

Type of device: Mobile

Samsung Galaxy J2 Pro

This device may be used with Wi-Fi or a data plan to access the internet.

This device has a touchscreen.

Accessibility Features:

      • Cognition:
        • Voice Notes
        • Simplify Display
        • GPS Capability
        • Copy and Paste
        • Simple Instructions
        • Photo Associated Telephone Book
        • Assistance Instructions
        • Simple Reminders
        • No Screen Timeout

      • Hearing:
        • Supports Closed Captioning for Web Video or Streaming
        • Front Facing Camera
        • Adjustable Maximum Volume Control
        • Two-way Video Communications
        • Visual Alerts - Electronic Message
        • Ringer Volume Adjustable
        • Messaging Options - Text Messaging/SMS
        • Visual indicators on Display - Network
        • Visual Alerts - Incoming Calls
        • Device Coupling - Bluetooth/WLAN

      • Vision:
        • Screen Reader
        • Screen Magnifier
        • High Contrast Mode
        • Display Characteristics - Colour Differentiation
        • Display Characteristics - Adjustable Brightness Control
        • Voiced Menus
        • Adjustable Font - Size
        • Adjustable Font - Style
        • Audible Cues - Battery
        • Standard Number Key Layout

      • Speech:
        • SMS Personalisation and Reuse
        • Messaging Options - Predictive Text
        • Messaging Options - MMS
        • Messaging Options - IM
        • Messaging Options - Email
        • Messaging Options - Text Messaging/SMS

      • Physical:
        • Stylus or Prosthetic Device support
        • Voice Recognition for Accessing Features
        • Voice Recognition for Dialling
        • Automatic Answer
        • Flat Back for Table Top Operation
        • Device Coupling - Bluetooth/WLAN
        • Predictive Text Input
        • Speaker-phone capable
        • Easy to Press Keys
        • Headset - plug connected

More information is available on:

Samsung Galaxy J2 Pro Website

Samsung Galaxy J2 Pro PDF User Guide


NDIS Logo for at resources


Accessible telecoms logoOlitech Easy Mate +

Type of device: Mobile Phone

Olitech Easy Mate Plus

This device may not be used to access the internet

This device does not have a touchscreen

Accessibility Features:

    • Cognition:
      • Voice Notes
      • Simple Instructions
      • Simple Reminders

    • Hearing:
      • Visual Alerts - Electronic Message
      • Ringer Volume Adjustable
      • Hearing Aid T-coil Coupling
      • Messaging Options - Text Messaging/SMS
      • Visual indicators on Display - Network
      • Visual Alerts - Incoming Calls

    • Vision:
      • Screen Magnifier
      • Standard Number Key Layout
      • Tactile Key Marker - '5'
      • Talking Keys

    • Speech:
      • SMS Personalisation and Reuse
      • Messaging Options - MMS
      • Messaging Options - Text Messaging/SMS

    • Physical:
      • Automatic Redial
      • Guarded/Recessed Keys
      • Easy to Press Keys
      • Lanyard Pin for key ring or Lanyard Strap
      • Headset - plug connected
      • Cradle charger

More information is available on:

Olitech Easy Mate+ PDF User Manual
Olitech You Tube videos





In order to sign up with some businesses, such as phone companies or internet providers, consumers are often required to be able to prove their identity. This can be problematic for people who do not have the typical standard identification documents such as a driver licence or a passport.

This tip sheet is intended to outline alternative methods that are accepted by telecommunications companies, specifically, Telstra, Optus and Vodafone.

Pre-paid mobile service

When getting a pre-paid mobile phone or mobile broadband service the law requires businesses to verify a customer’s identity at the time the service is activated. There are a number of different documents that can be used to verify who you are for the purpose of activating a pre-paid mobile service.

These include the following:

Category A documents

  • An identification card issued in the name of the purchaser by a tertiary education institution.
  • A licence or permit issued in the name of the purchaser under a Commonwealth, State or Territory law.
  • A passport issued in the name of the purchaser.
  • A statement issued under a Commonwealth, State or Territory law to the effect that the purchaser is entitled to receive a financial benefit.
  • A birth certificate in the name or former name of the purchaser.
  • Any other document that is recognised as a proof of identity under a Commonwealth, State or Territory law.
  • Example: A Keypass card issued to a resident of Victoria or a proof of age card issued under a State or Territory law.

With all forms of ID, make sure that it has not expired (the expiry date should be in the future).

When activating a new pre-paid mobile service the business is required to ask how many pre-paid services the customer already has, If this new service brings the customers total pre-paid mobile services to 5 or more the business is required to ask for additional identification.

Post-paid mobile phone or internet services

When setting up a post-paid service such as a mobile phone contract or internet service, companies will generally require more information about who you are. This is in part how they are able to know that you will be responsible for paying your bill each month. This is often referred to as the ‘100 point identification check.’ These documents are usually divided into two separate categories, primary identification documents and secondary identity documents.

The most common way of gaining the required 100 points of identification is to provide one primary document and one or two secondary documents. The primary document is one with your photo on it. Typically documents such as driver licences or passports are primary documents. Secondary documents may have your photo on them however this is not a requirement of a secondary document.

Typical secondary documents include (but are not limited to):

  • A valid credit or debit card in your name
  • A valid University or TAFE identity card in your name
  • Valid leases and utility bills

While it is easier to get a service if you have the typical photo ID it is not essential. Below are the ways you can still sign up for a post-paid service with Telstra, Optus and Vodafone. Each of these telecommunications companies has a different process.


Typically, you can pick and choose from a minimum of one primary ID. When choosing your primary ID, make sure that it has your photograph and shows your name, date of birth and signature.

If you don't have any primary ID, the Optus customer service agent can discuss your suitability using the secondary ID that you have available.

Forms of ID accepted by Optus
Primary ID Secondary ID
Australian Driver's Licence Medicare Card
Australian Learner's Permit Australian Government issued benefits card
e.g. Pension Concession Card, Health Care Card (with current address)
Australian Boating Licence Australian Private Health Insurance Card
Australian Shooter's Licence Credit / Debit or ATM Card
Keypass (with photo and date of birth) Current Bank Statement or Online Financial Statement
Personal Information Card (Tasmania) Bank Welcome Letter (issued in the last 30 days)
- Must be accompanied with matching Credit / Debit / ATM Card
Proof of Age Card (with photo) Mortgage Documents (with current address)
Australian Passport Birth Certificate or Original Birth Extract
New Zealand Passport Marriage Certificate
Other International Passport (with valid VISA) Citizenship Certificate
Blind Citizens Australia Identity Card Current Utility Bill (issued in the last 90 days)
- e.g. Electricity, Gas, Rates Notice, Telecommunication
Vision Impaired Transport Concession Card Tertiary Student ID Card (with photo, student number and institution)
- e.g. University or TAFE
Working with Children Card Confirmation of Tertiary Enrolment
Working with Vulnerable People Card Rental Agreement / Bond Notice
Australian Military Identification Taxi Licence (with photo)
Australian Defence Force Driver's Licence DFAT issued Diplomat Card (with photo)
Australian Police Identification  


Telstra’s typical 100 point identity check includes a single primary document such as a driver licence or passport along with one or two pieces of secondary identification.

For consumers with a disability who do not have a primary document with photo, Telstra has an exemption process for meeting the 100 point identification check.

Exemption Process

If a customer with a disability cannot provide a form of Primary ID Telstra can accept three forms of Secondary ID that total 100 points or greater.

The secondary ID should include a form of ID which confirms they have a disability (for example, a Disability Support Pension Card which has the letters DSP).

Secondary Identification accepted by Telstra
Document Type Description

Current Telstra Customer Must be more than six months 70
Police/Defence Force ID With Photo 60
Credit Card with photo Credit cards should only be obtained from the customer as a last resort if they can't produce another Secondary ID type 50
Aged Pension card   40
Credit, Debit, or ATM card Australian financial institution cards only
Credit , Debit or ATM cards should only be obtained from the customer as a last resort if they can't produce another Secondary ID type
Medicare card   25
Disability Pension card   25
Health Care card   25
Social Security Card   25
Birth Certificate If the name changes, they need to provide a marriage certificate 40
Mortgage Document   35
Certificate of Title Title Number, issuer and issue date 35
Valid Australian Proof of Age   35
Employment ID card With Photo, Employee number and employer 40
Employee ID No Photo   30
Tertiary Student ID card With Photo, Student Number-Issuing body such as University or TAFE 25
Drivers Licence (International / Overseas)   25
Private Health Insurance Membership card   25
Local Council Rates notice   25
Gas, electricity, vehicle registration bills Less than six months old 25
Drivers Licence Paper   25
Adoption/Marriage certificate   25
Electoral Roll record With issuing body and issue date 25
Financial Institute account Statement With issuing body and issue date 25


Vodafone business process requires certain ID for the 100 points ID check. For consumers without a Driver Licence or passport, an Australian Government Proof of Age card, Photo Card, Keypass is required. This must be submitted with a Green Medicare Card plus a credit or debit card or other document type listed below.

Primary documents accepted by Vodafone
Document Points
Valid (not expired) Australian/New Zealand Passport 70 points
Valid (not expired) International Passport 70 points
Drivers Licence or Permit issued by the Australian Government, including Learners Permit 70 points
Valid Police/Defence Force ID photo 70 points
Australian Government Proof of Age card/Photo Card/Keypass (must be submitted with a Green Medicare Card or a Passport to prove Permanent Residency) 60 points


Secondary documents accepted by Vodafone
Document Points
Credit Card - Australian or International Bank issued (max 1 per Customer) 40 points
Green Medicare Cards are the preferred form of secondary ID 30 points
Interim (Blue) and Reciprocal (Yellow) Medicare Cards are acceptable only in conjunction with a Passport , as they denote Temporary Residency 30 points
Current Australian Pensioner Card 30 points
Original full (not extract) Australian Birth certificate 30 points
Valid NSW Birth card with photo issued by NSW Registry of Births, Deaths & Marriages 30 points
Current Australian Healthcare Card 30 points
Current Australian Bank or Card Statement (submit under Bank Statement) 30 points
Current Australian Bank Transaction listing (submit under Bank Statement) 30 points
Rates Notice (<12 months, name/address) 25 points
Current Australian Utility or Telco invoice 25 points
Valid Private Health Insurance Membership Card 25 points
Tertiary Student ID Card (name and photo) 25 points
Tertiary Certificate of Enrolment (submit under Student ID) 25 points
Debit/ATM Card - Australian or International Bank issued (maximum 1 per application, and International ATM cards must display the “PLUS” logo) 20 points



Web Address

Australian Communications and Media Authority

Telecommunications Regulator

Australian Communications Consumer Action Network

Peak telecommunications consumer organisation

Australian Federation of Disability Organisations

Australian peak organisation representing the disability sector

Australian Human Rights Commission

Australian Government funded organisation representing and protecting Human Rights

Brain Injury Australia

Peak organisation representing Australians with acquired brain injury

Carers Australia

Peak organisation for carers


Australian Federal Government social security agency

Communications Alliance Ltd

Communications ALLIANCE is the primary telecommunications industry organisation in Australia

COTA (Council on the Ageing National Office)

Represents interests of older australians

Department of Communications

Australian Federal Government department of Communications

National Disability Insurance Agency

Implementing Australian Government’s National Disability Insurance Scheme

Department of Social Services

Australian Federal Government Department of Social Services

Independent Living Centres Australia (inc)

Provides independent information about assistive technology products through State and Territory offices


Australian Federal Government workplace modifications program for people with disability

Media Access Australia

Australia's only independent not-for-profit organisation devoted to increasing access to media for people with a disability.

Global Accessibility Reporting Initiative

Global Accessibility Reporting Initiative (GARI) informs consumers about the various accessibility features of mobile phones

National Council on Intellectual Disability

Peak organisation representing interests of people with intellectual disabilities

National Disability Services

peak body for non-government disability service organisations

National Ethnic Disability Alliance

Peak organisation representing people from non- English speaking backgrounds with disability

NRS (National Relay Service)

Australian Government relay service providing telecummunications service for Deaf, hearing impaired or speech impaired consumers

Physical Disability Australia

Peak organisation representing interests of people with a physical disability

TIO (Telecommunications Industry Ombudsman)

fast, free and fair dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service

Women with Disabilities Australia

Peak organisation representing interests of Australian women with disability


Disability Equipment Program

Rental telephone equipment for access to fixed line service (home phone line)


  • Large button phone
  • Volume control phone
  • Teletypewriter
  • Flashing light alert

For enquiries about the program, eligibility, to order a product or to trial a product: Contact the Telstra Disability Enquiry Hotline on:
1800 068 424 (Voice)
1800 808 981 (TTY only)
1800 814 777 (Fax)

You can also find more information on the Telstra website.

Directory Assistance Helpline

A live directory assistance service for people who have trouble using Telstra's White or Yellow Pages directories (phone books).

  • Provides phone number and physical location of listing.
  • Requires pre-registration

For enquiries about eligibility and registration contact the Telstra Disability Enquiry Hotline on:
1800 068 424 (Voice)
1800 808 981 (TTY only)
1800 814 777 (Fax)

Call connect fee exemption

A call-connect service for registered users available to people who cannot use a phone keypad or otherwise make a phone call on their home phone.

  • Requires pre-registration
  • Requires certification by a suitably qualified medical practitioner

For enquiries about eligibility and registration contact the Telstra Disability Enquiry Hotline on:
1800 068 424 (Voice)
1800 808 981 (TTY only)
1800 814 777 (Fax)

Priority Assistance

Priority assistance for registered customers with a diagnosed life threatening illness.


  • Connection of first standard telephone service
  • Repair of a fault on one nominated standard telephone service where no other telephone services are working

For more information call: 132200 or visit the Telstra support page.


Disability Equipment Program

Telephone equipment for access to fixed line service.


  • Cordless telephone with features to assist people who have trouble using a standard handset
  • Teletypewriters - rental

For more information on Optus TTY call:
1300 301 937 (Voice)
1800 500 002 (TTY)

You can also find more information on the Optus website.

Operator-assisted directory service

Free directory assistance for people who have trouble using directory services.

For more information see Optus Disability Services or call 133 937 (general inquiries option) to apply for a free operator-assisted service.

Relevant legislation

Australian Communications and Media Authority (ACMA) is the Australian telecommunications regulator overseeing among other things:

  • The Telecommunications Act 1997
  • the Telecommunications (Consumer Protection and Service Standards) Act 1999
  • The Telecommunications (Equipment for the Disabled) Regulations 1998

People with disabilities have the right to access voice telephony, or an equivalent, under the Universal Service Obligation (USO).

Features and equipment that must be available on or for use with the standard telephone services (STS) are:

  • one-touch dialling memory
  • hands free capability—a speaker and/or a handset cradle
  • built-in hearing aid coupler
  • cochlear implant telephone adaptor
  • volume control—to amplify either the incoming or outgoing caller's voice
  • alternative alerts to indicate that the telephone is ringing—either an additional ringing device with adjustable volume, tone and pitch, or a visual alert
  • lightweight handset
  • the facility to connect a second piece of equipment in parallel with the existing telephone

Customer equipment used with the STS, including fax machines with a handset system, must have:

  • a raised 'pip' on the '5' digit key—this tactile indicator helps people who are blind or vision-impaired to locate number keys
  • hearing aid couplers built into the handset limits the strength of the magnetic field radiated from standard handset receivers and minimises interference for a person with a hearing aid

National Relay Service Equipment

The National Relay Service (NRS) helps people who are Deaf, Deaf-blind or have a hearing or speech impairment communicate over the telephone network via operator-assisted text, video and voice telephony. The NRS must provide the following equipment:

  • teletypewriter (TTY)— this helps users to type their message on a keyboard and read the conversation on a screen
  • modem— to help users on a computer to type their message and read the conversation on the computer screen
  • telebraille— this helps users to type their message on a Braille keyboard and read the conversation in Braille.

Type and Read

If a person with a TTY or a computer modem wants to communicate with someone who does not have this type of device, they can use the NRS. Alternatively, a hearing person who wishes to communicate with someone who is Deaf or has a hearing or speech impairment, but does not have a TTY or a computer modem, can also use the NRS. The NRS can facilitate a text to voice or voice to text call.

Type and Listen

The type and listen service allows people with a speech impairment to better access the telephone service. A type and listen user can listen to the phone conversation of another person and type their responses on a TTY. The NRS facilitates such a call by connecting the two parties.

Speak and Read

The speak and read service is for people who have a hearing impairment but no speech impairment. A speak and read user uses their speech to communicate with a hearing person over the telephone and reads the responses on a TTY. The NRS facilitates such a call by connecting the two parties. The NRS also offers a service that allows communication between two speak and read users, known as speak and read to speak and read. It enables two people with a hearing impairment to both use natural speech to communicate with each other via the NRS and read the responses from the other person on a TTY.

Speak and Listen Relay

This service is for users with a speech impairment. It enables them to have a two-way conversation over the telephone. The speech impaired caller speaks directly to another person over the telephone while the NRS relay officer listens in the background to the call and will repeat any part of the message that has not been understood by the receiver of the call. The relay officer spends time at the beginning of the call getting to know the caller's speech style and if necessary, the details of what the call is about.

Text Emergency Service

The TTY and modem number for the Emergency Relay Service is 106.

The 106 Emergency Relay Service allows people who are Deaf or have a hearing or speech impairment to contact emergency services (police, fire and ambulance services) using a text based communication device such as a TTY or a computer with modem access.

As of 1 July 2013 the National Relay Service also offers:

  • Video relay for people who are Deaf or hearing impaired and who prefer to use Auslan. This service is available Monday-Friday 7.00 am – 6.00 pm (EST)
  • SMS relay to connect to the NRS using SMS text. This service is available 24 hrs/7 days a week

Accessing equipment

Telstra has to offer the full range of disability equipment, under the USO, but both Telstra and Optus have Disability Equipment Programs.

The Australian Human Rights Commission

Under Section 24 of Australia's Disability Discrimination Act (1992), providers of goods and services are required to make those goods and services available to all Australians including those with disability, unless to do so would incur undue hardship. The Australian Human Rights Commission (AHRC) provides information about how this Section of the DDA relates to the provision of telecommunications goods and services. For more information go to the Human Rights Commission website.

Communications Alliance Guideline G586:2006

This Guideline has been withdrawn. The information contained in the guideline is now provided on the Communications Alliance website. The information provides considerations for industry participants to ensure that the communication needs of people with disabilities and older people continue to be met in the current and emerging communications environments. It is intended to act as an underlying set of guidelines for consideration in all Communications Alliance activities and those of industry participants, and is for the information of consumers with a disability. For more information go to the Communications Alliance website.



Accessible Telecoms logo

Would you like to learn more about the features on your mobile phone or tablet?

Do you want to know about accessories that could make it easier to use your phone?

Are you looking to learn how to use your phone or tablet?

It’s time to discover what telecommunication technology can do for you
and start communicating with the world!


Icons showing person questioning telecommunications equipment and training

Telecommunications make many aspects of our life easier, but with so many different new products out there, finding the right telephone, tablet or accessory to meet our specific needs can be overwhelming. Taking this into account, ACCAN has developed the Accessible Telecoms project.

Accessible Telecoms is a nationwide disability telecommunications service that provides independent, up-to-date information on every day telecommunication products and assistive technology suitable for people with disabilities.

This service also provides information about product training, set-up, on-going support and equipment provision (where available). At Accessible Telecoms, you can find training on the devices you use and in a mode that is appropriate for you.


Accessible Telecoms also offers information about the services offered by The National Relay Service, which are suitable for people with hearing or speaking difficulties.

Soon, the Accessible Telecoms resource will expand to include information apps that can assist in making communication much simpler. It will also include additional information relevant to the telecommunications environment.

This is a free service! And it can be used by anyone, people with disabilities, their family & carers, service providers and advocates.

Link Icon for Accessible Telecoms as seen on Ideas WebsiteIn order to find the information you need you can visit the IDEAS website,
and select your search options or access the service by phone 1800 029 904.


Alternatively, you can contact the IDEAS customer service team and let them know your search preferences. You can reach them via phone call, SMS, webchat or email and receive the information in a way that is suitable for you, including hard copies!

This nation-wide disability telecommunications information and referral service ((NDTS) is funded by the National Disability Insurance Agency (NDIA).


 ACCAN and NDIS joint logo

The ACCAN Disability Portal information on Hearing, Intellectual Disability, Mobility, Speech and Vision has now been incorporated into the Accessible Telecoms project hosted on the IDEAS website.

Information on Equipment - Your rights, Disability equipment programs, Disability telco contacts and Creating an Identity Portfolio are still available on this page from the linked menu.