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ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

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A complaint sent by the Australian Communications Consumer Action Network (ACCAN) to the Australian Competition and Consumer Commission (ACCC) today (7 June) details six separate examples of telecommunications advertising that the consumer group believes breach the Trade Practices Act because they are misleading, deceptive or unfair – and sometimes all three.

Seven projects have been successful in the second round of the ACCAN Independent Grants Scheme.

ACCAN CEO Allan Asher today congratulated the diverse range of recipients including Able Australia Services, Brotherhood of St Laurence, Council on the Ageing WA, Danielle Notara, the Institute for Interactive Media and Learning (UTS), Novita Children’s Services, and a joint project between the Swinburne Institute for Social Research, Centre for Appropriate Technology, and Central Land Council.

The Australian Communication Consumer Action Network (ACCAN) says the Australian Communications and Media Authority (ACMA) report, Mobile capped plans, barely scratches the surface of the extent of problems Australian consumers are experiencing in relation to mobile phone bills.

The Australian Communication Consumer Action Network (ACCAN) is strongly advising consumers to opt for a pre-paid plan when Apple releases its iPad 3G in Australia on May 28 to avoid the dreaded “bill shock” experienced by 3G smartphone owners hit with excess data usage charges.

National communications consumer organisation ACCAN is pleased to announce the recipients of the first round of funding through its Grants Scheme.

Millions of Australian households will remain protected from unwanted telemarketing calls, thanks to a proposed last minute change to the Do Not Call Register, ACCAN Australia’s peak communications consumer organisation said today.

The Australian Communication Consumer Action Network (ACCAN) welcomes today’s announcement of an inquiry into customer service by the Australian Communications and Media Authority (ACMA) at the CommsDay Summit in Sydney.

Australia's 22 million consumers and 2 million businesses are not receiving adequate attention in the current debate about telecommunications reform according to ACCAN, Australia’s peak communications consumer organisation.

ACCAN, the national peak communications consumer organisation commends today’s Federal Government’s decision to make all government web sites compliant with Web Content Accessibility Guidelines 2.0 to its second highest AA level by 2015.