ACCAN submits to ACCC review of NBN performance standards, TIO report finds poor telco sales practices driving consumer debt
Weekly webnews
In the news this week, ACCAN submits to ACCC review of NBN performance standards, TIO report finds poor telco sales practices driving consumer debt, and more.
ACCAN has submitted to the ACCC's review of performance standards NBN provides to its customers (the telcos). This includes NBN response times to fix problems on its network & get consumer premises connected. [ACCAN]
ACCAN has presented a policy position on Telstra’s South Brisbane Velocity Network, arguing that changes are due to provide better consumer outcomes. [ACCAN]
A telco industry watchdog investigation has found poor sales practices and a culture of putting profits ahead of consumers is driving up consumer debt, leaving people struggling to pay their bills. [ABC News]
Telstra has admitted it accidentally diverted calls from 1300 and 1800 support lines bound for rival internet service provider TPG to a back-up Triple Zero emergency line last week, leaving business customers stunned and frustrated. [itnews]
The Australian Communications and Media Authority (ACMA) has directed 11 telcos, including Telstra, Vodafone and Optus, to comply with their obligations relating to the Integrated Public Number Database (IPND), which is relied on by emergency services. [Computerworld]
Australians’ appetite for data is not abating reveal figures included by the Australian Competition and Consumer Commission in its latest communications report. [CIO]
The Australian Competition and Consumer Commission has extended the date for giving its final verdict on the proposed merger between Vodafone Hutchison Australia and TPG Telecom, with the watchdog saying that the timeline was now suspended. [iTWire]
Vodafone Australia claims it is carving out negligible NBN margins from its 33,000 customers but is not ready to give up on the network, arguing there needs to be a way to “make it work”. [itnews]
ABC says that it is "embarrassingly easy" to impersonate trusted brands via SMS. This can lead to countless phishing scams. [ABC News]
Although we take care to direct subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policy, standards or beliefs.
The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
WebNews #470
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