Telstra, Optus get low ranking on consumer customer service scorecard

Virgin Mobile has blitzed an Australian Communications Consumer Action Network (ACCAN) report detailing disappointing customer service from Australia's telco providers; however, the telco stopped selling new services on June 15. [itwire]

ACMA finalises new telco rules for NBN migration

A final set of new rules requiring telcos to help their customers move smoothly to the National Broadband Network (NBN) was released yesterday by the ACMA. [ACMA]

Telco that Optus shuttered provides best customer service: ACCAN

A final set of new rules requiring telcos to help their customers move smoothly to the National Broadband Network (NBN) was released yesterday by the ACMA. [ZDNet]

ACCC fines MyRepublic for NBN speed claims

NBN provider MyRepublic has "paid penalties totalling $25,200 following the ACCC issuing two infringement notices for alleged false or misleading representations about its NBN service performance". [ACCC]

Mobile service text scams continue to take their toll

Scamming of mobile phone users with premium service texts has already cost Aussies $44,179 this year alone - and a total of $153,197 in losses since 2015. [itwire]

Experts differ on reason for slow Australian broadband speeds

Two experienced commentators on Australia's national broadband network, the NBN, have drawn different conclusions from the broadband speed data by Ookla, the company that provides the online Speedtest application for testing download and upload speeds. [itwire]

TIO recommends NBN retailers stop losing phone numbers

The Telecommunications Industry Ombudsman (TIO) has criticised telcos for losing customers' phone numbers during the migration to National Broadband Network (NBN) services, publishing four recommendations to industry on preventing this. [ZDNet]

Telstra job cuts: Staff pulled into redundancy discussions

Telstra’s job cutting process has begun, with the telecommunication company's enterprise sales and service teams pulled into hour-long meetings on Wednesday morning to be told about a proposal that would make more than 100 roles redundant across their departments. [Brisbane Times]

Telstra announces AU$5b networks investment, launches new mobile plans

Telstra has launched its new mobile plans, spruiking simplification and fewer charges for excess data with the introduction of "Peace of Mind Data", with Telstra CEO Andy Penn also announcing a AU$5 billion investment in Telstra's networks. [ZDNet]

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The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.