In the news this week: ACCAN: New Standards Welcomed by Consumers, New standards go 'some way' to reducing NBN transition problems and TIO ready to apply new standards in considering telecoms disputes.
Australian Communications Consumer Action Network (ACCAN) says new industry standards to help consumers make a smooth transition to the NBN will go some way to reducing problems. [iTWire]
The Telecommunications Industry Ombudsman has been quick to put the telecoms industry on notice it will take into account the new industry standards mandated by the Australian Communications and Media Authority for consumers transitioning to the NBN, when considering disputes. [iTWire]
Telstra has announced its four-pillar strategy for the next three years, with CEO Andy Penn saying the telco has six goals: To improve customer experiences; simplify its products, business, and operating model; extend its "network superiority and 5G leadership"; achieve global high performance in employee engagement; achieve a net cost productivity of AU$2.5 billion by FY22; and attain a post-National Broadband Network (NBN) return on invested capital of 10 percent. [ZDNet]
Australia's biggest telco Telstra has announced that it will effect a net reduction of 8000 employees and contractors by 2022 and reduce two to four layers of management, leading to the cutting of one in four executive and middle management roles. [iTWire]
The federal opposition Labor party has announced that it will establish a National Broadband Network (NBN) service guarantee if elected, including consumer compensation for NBN "under performance". [ZDNet]
Optus CEO Allen Lew has announced that the telco will be sharing its streaming duties of the FIFA World Cup with public broadcaster SBS until the end of the group stages. The revelation came two days after the chief executive had said it would be sharing streaming with SBS for 48 hours while it repaired the issues. [ZDNet]
As part one of the four pillars of its 'Telstra2022' strategy, the telco shared more details with shareholders about how the new infrastructure business, Telstra InfraCo will operate. [CRN]
Independent Tasmanian MP Andrew Wilkie has told federal parliament that communities should have greater rights in deciding where telcos place new phone towers. [NEWS]
The free-to-air television industry has seized on Optus' World Cup streaming meltdown to argue for the government to retain millions of dollars in funding for satellite services that broadcast programs to remote parts of Australia. [AGE]
Although we take care to direct subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policy, standards or beliefs.
The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
WebNews #438
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