ACCAN’s submission to the ACCC inquiry into NBN wholesale service standards argues that existing arrangements do not provide adequate consumer protections.
ACCAN has long advocated for reform of existing customer service guarantees for connection times, fault repairs and network reliability. [iTnews]
NBN Co has announced a new monthly report to track service and quality improvements on the nbn broadband access network. ACCAN welcomed this initiative but also called for even further transparency for consumers in the form of real time fault information and for NBN to let consumers see the maximum speed available at their premises. [ABC AM]
We’re looking for a Senior Policy Analyst and a Media & Communications Officer to join the ACCAN team. Follow the headline link for more information. [ACCAN]
The National Relay Service, audio description and accessible ICT procurement were among the issues on the agenda at ACCAN’s 2018 Disability Advisory Forum. [ACCAN]
World Consumer Rights Day is this Thursday, 15 March. This year’s theme is ‘Making digital marketplaces fairer.’ ACCAN staff will attend the ACCC’s National Consumer Congress on the day. [Consumers International]
Telstra has revealed around half of NBN fixed wireless users on 12Mbps and 25Mbps plans see 40 percent or less of the speeds they pay for in the evening peak. [iTnews]
Analysis by iTnews shows that Aussie Broadband and Telstra have both upgraded the “typical” speeds that NBN100 fixed-line users can expect to see in the evening peak, breaking 80Mbps for the first time. [iTnews]
Almost half of Queensland’s community legal sector workers have reported hearing from their clients about a phone or internet problem every week, according to a new report from the Telecommunications Industry Ombudsman and Community Legal Centres Queensland. [TIO]
Minister for Regional Communications, Senator Bridget McKenzie, welcomed the switch on of 29 new mobile base stations during February as part of the Mobile Black Spot Program. [Minister for Regional Communications]
Vodafone has expanded its Australia-wide mobile network, adding 128 new mobile sites across the network that were activated between December 2017 and January 2018. [iTWire]
Although we take care to direct subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policy, standards or beliefs.
The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
WebNews #423
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