Details

Released: 17 February 2017

The Regional, Rural and Remote Communications Coalition is urging the approximately 1200 households who have not yet switched from the Interim Satellite Service (ISS) to the Sky Muster National Broadband Network (nbn) satellite service to do so as soon as possible.

"These households need to switch before 28 February or they will be left without an internet service. They should contact their preferred provider as soon as practicable to arrange a new service," NFF President Fiona Simson said.

Read more: Comms Coalition reminds regional households to switch to Sky Muster before 28 February deadline

Details

Released: 15 February 2017

This week a Federal Parliamentary Committee is expected to report on a draft bill to amend the Competition and Consumer Act telco specific provisions. In this blog we will outline our assessment of the impact on consumers. This is the approach we took in our response to the Department of Communications and the Arts consultation on the proposed changes in October 2016.

Not surprisingly, Telstra is generally supportive of the removal of the telco specific rules. However, other telecommunications industry providers are taking a different approach as they believe the removal of the specific rules would weaken competition in the telco sector.

Read more: Our take on the telco specific competition law reforms

Details

Released: 20 January 2017

Broadband is now considered essential to provide access to services and employment opportunities, as well as entertainment and education. This is true for all consumers, no matter whether they live in regional, rural or remote areas or in the cities.

Reliable broadband connections are also pivotal for small businesses and farmers who often rely on them to run their businesses. Internet connections provide opportunities for farmers to use sophisticated agricultural software to monitor yield predictions and more. But when services fail, there are no guarantees that apply to internet services to ensure faults are fixed within certain timeframes. This can result in long outages, meaning lost money and productivity for farmers and small businesses, and frustration for general consumers.

Read more: A telecommunications guarantee for the future

Details

Released: 18 January 2017

Grand Intentions, a new novel by Professor Trevor Barr, was inspired by the Australian telco industry. The novel tells the story of a fictitious telecommunications company, Telco One, as it undergoes major changes.

Read more: Grand Intentions – a novel about the Australian telco industry

Details

Released: 11 January 2017

Many small businesses rely on telecommunication services to operate. When services do not deliver, this can result in losses for small business owners.

To get insights into what telecommunication issues small businesses are facing and hear more about what they need from their services, we interviewed the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), Kate Carnell.

Read more: Number one telco issue for small business is ‘access’

Details

Released: 05 January 2017

Complaints to the Telecommunications Industry Ombudsman (TIO) about excess data charges have been steadily dropping over the past year. This is most likely due to better value excess data packs (most telcos now charge about $10 for 1GB) and plans with bigger data allowances being offered by the telcos.

While complaints are down, excess data charges can still be a shock on your monthly bill, especially if you are on a tight budget. Extra data packs that automatically kick in are convenient, but most of these data packs expire when your monthly billing period is up. It is important to watch your data usage because you may spend extra money on data that you might not get to use.

Read more: How much will excess mobile data cost you?

Details

Released: 21 December 2016

Australian telcos have taken action to reduce bill shock from global roaming by introducing roaming packs. But before travelling, you should consider all your options for global roaming, especially if you are on a tight budget. Check out your options for global roaming below.

Do you need to use your phone number while overseas?

Telstra, Optus and Vodafone offer their customers global roaming packs that include calls, text and data, at an extra cost. Virgin Mobile offers roaming packs that only include data. Signing up to a roaming pack can be a good option if you need to be contactable overseas on your Australian mobile number.

Read more: Tis the season to be travelling – staying connected overseas

Details

Released: 04 October 2016

Many vital services and equipment use telecommunications infrastructure to work, such as telephone and voice services, internet, disability equipment (tele-typewriters), fax machines, medical alarms, security alarms, EFTPOS machines and emergency elevator phones.

These services and equipment may be affected in the switch over to the National Broadband Network (NBN).

Read more: NBN – not just about internet services!

Details

Released: 16 September 2016

The ACCAN Annual General Meeting was held in Sydney on Thursday, 15 September, 2016. At the meeting the following three candidates were elected to the Board:

• Sarah Wilson
• Dean Barton-Smith
• Nadia Moffatt
  
  

Congratulations to returning director, Dean, and a warm welcome to Sarah and Nadia who are joining the ACCAN Board for the first time.

Read more: Results of ACCAN Board Election