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Family looking for Telco AssistanceLearn what support is available from telcos, NBN Co and state governments for families and households.

  • NBN Education Assistance Packages - NBN has provided funding for telcos to offer cheaper nbn plans for low-income families. Find out what plans are available and if you are eligible.

 

  • Online Learning and Access to Devices - COVID-19 containment measures have required many school students to learn from home. Find out what device loan programs are in place for students and families across the country.

 

 

 

NBN Education Assistance Packages

To help Australians respond to the COVID-19 pandemic, NBN Co is providing up to $50 million to assist phone and internet providers to support low-income family households with school-aged children who do not currently have an active nbn connection at home.

This funding will help phone and internet providers create more affordable offers to connect eligible families during term two of school.

You can find a list of telcos offering NBN Education Assistance Packages below. Please note that this table is being updated as details are available.

To learn more about NBN speeds and choosing an internet plan, read ACCAN's tips here.

 

Telco

Cost of Plan

What Is Included?

 Modem/Router

Am I Eligible?

How Do I Sign Up?

When Do I Have To Cancel or Pay?

Key Fact Sheet

Aussie Broadband

$0 until 30 September 2020

  • $65 per month from 1 October 2020

 

 

NBN 25/5 plan

  • Typical evening speeds - 22Mbps

  • 500GB of limited data - unlimited between 6 am to 6 pm local time until 1 October 2020

You will need to bring your own nbn compatible modem.

Otherwise, you can purchase one from Aussie Broadband for $149 (plus $15 postage and handling)

To be eligible you must:

1. Not have an active nbn connection.

2. Be receiving Family Tax Benefit Part A or B

3. Have a school-aged child living at your address

Talk to your child's school to find out if they are partnered with Aussie Broadband for this product.

If your school has not received communication from Aussie Broadband, they can contact the This email address is being protected from spambots. You need JavaScript enabled to view it..

Contact Aussie Broadband by 31 July 2020 to discuss your plan.

This email address is being protected from spambots. You need JavaScript enabled to view it.

Superloop

$0 until 30 September 2020

  • $64.95 per month from 1 October 2020

 

NBN 25/5 plan

  • Typical evening speeds - 22Mbps

 

  • Unlimited data

You will need to bring your own nbn compatible modem.

Otherwise, you can purchase one from Superloop for either:

$99.95 (+$14.95 postage and handling); or

$124.95 (+$14.95 postage and handling).

This will depend on the nbn connection to your house.

To be eligible you must be one of the first 5,000 applicants and:

1. Not have had a service with Superloop, and have not had a nbn service with any other provider since March 1 2020.

2. Have a member of your household receiving the JobSeeker payment, Family Tax Benefit Part A or B

3. Have a school-aged child living at your address

Visit Superloop's NBN Education Assistance Package page and enter the promo code "COVID19" on signup.

Cancel at any time before 30 September 2020.

No minimum term contracts apply

Superloop NBN 25/5 Key Fact Sheet

Southern Phone

NBN 25/5 plan

$0 until 30 September 2020

  • $65 per month from 1 October 2020

OR

NBN Sky Muster Plus plan

$0 until 30 September 2020

  • $55 per month from 1 October 2020

NBN 25/5 plan

  • Typical evening speeds - 19Mbps

  • Unlimited data

OR

NBN Sky Muster Plus plan

  • For regional and remote households

  • Can reach up to 25Mbps subject to network capacity

  • 5GB peak + 5GB off -peak

 

  • Note: only video streaming and any online activity accessed via a Virtual Private Network (VPN) is metered. Most other use will not count towards your data allowance.

You will need to bring your own nbn compatible modem.

Otherwise you can purchase one from Southern Phone for $99

To be eligible you must:

1. Not have an active nbn connection

2. Be receiving Family Tax Benefit Part A or B

3. Have a school-aged child living at your address

Visit Southern Phone's NBN Education Assistance Package page or call 131 464

Cancel at any time before 30 September 2020.

Southern Phone NBN 25/5 plan Key Fact Sheet

 

Southern Phone NBN Sky Muster Plus plan Key Fact Sheet

 

 

Vodafone

$0 until 30 September 2020

  • $65 per month from 1 October 2020

 

NBN 25/5 plan

  • Typical evening speeds - 22Mbps

  • Unlimited data

You will need to bring your own nbn compatible modem.

Otherwise you can purchase one from Kogan for $89 + delivery

To be eligible you must:

1. Not have an active nbn connection

2. Be receiving Family Tax Benefit Part A or B

3. Have a school-aged child living at your address

Visit Vodafone's NBN Education Assistance Package webpage. Cancel at any time before 30 September 2020. Vodafone's NBN 25/5 plan Critical Information Summary
Dodo

$30 per month for the first six months

  • $60 per month after the first six months

 

  • Minimum total cost of $540 + $24.90 postage and handling over 12 months

NBN 25/5 plan

  • Typical evening speeds - 20Mbps

 

  • Unlimited data until 30 June 2020

 

  • After 1st June 2020, broadband speeds will be shaped once the 101GB data allocation has been used.

Modem included in cost of plan if you sign up for 12 months.

To be eligible you must:

1. Not have an active nbn connection or have previously had an nbn connection at your address since 1 March 2020

2. Be receiving Jobseeker, Family Tax Benefit Part A or B

3. Have a school-aged child living at your address

Call Dodo on 1300 124 516 Contact Dodo before 30 June 2020 to discuss your plan. Dodo's NBN 25/5 Plan Key Fact Sheet
Flip TV

 $0 per month until 30 September 2020 (if you purchase a modem from Flip TV)

  • $54.90 per month from 1 October 2020

 

OR

 

$10 per month until 30 September 20202 (if you bring your own modem)

  • $54.90 per month from 1 October 2020

NBN 25/5 plan

  • Typical evening speeds - 21Mbps

 

  • Unlimited data
You can purchase a modem from Flip TV for $149 including postage and handling

To be eligible you must:

1. Not have an active nbn connection or have previously had an nbn connection at your address

2. Be receiving Family Tax Benefit Part A or B

3. Have a school-aged child living at your address

Visit Flip TV's NBN Education Assistance Package page or call 1300 354 788 Cancel any time. No set-up fee or lock in contract. Flip TV's NBN Education Assistance Key Fact Sheet
Buroserv

$0 per month until 30 September 2020

  • $79.95 per month from 1 October 2020

NBN 25/5 plan

  • Typical evening speeds - 20Mbps

 

  • Unlimited data
You will need to purchase a modem from Buroserv. This will be charged in three monthly payments of $33. Total modem cost is $99.  

To be eligible you must:

1. Not have an active nbn connection or have previously had an nbn connection at your address

2. Be receiving Family Tax Benefit Part A or B and provide Buroserv with your Centrelink Reference Number.

3. Have a school-aged child living at your address.

Call Buroserv's call centre on 1300 129 582 If you cancel the service after 30 September 2020 but before the expiration of the 12 month term, you will be charged an Early Termination Fee of $100. pdfBuroserv's NBN Education Asssitance Package Critical Information Summary 84.98 KB
SkyMesh

NBN Sky Muster Plus plan

$0 per month until 30 September 2020


OR


NBN Fixed Wireless plan

$0 per month until 30 September 2020

  • $69.95 per month from 1 October 2020
NBN Sky Muster Plus plan
  • For regional and remote households

 

  • Can reach up to 25Mbps subject to network capacity

 

  • 5GB peak + 5GB off -peak

 

  • Note: only video streaming and any online activity accessed via a Virtual Private Network (VPN) is metered. Most other use will not count towards your data allowance.

 

  • Transitions to 25GB/25GB plan for $69.95 per month in October 2020


OR


NBN Fixed Wireless plan

  • For regional and remote households

 

  • 50GB data allowance

 

  • Transitions to 100GB Anytime plan for $69.95 per month in October 2020
 You can purchase an nbn compatible modem from SkyMesh for $20 per month over 6-months (total cost - $120).

 To be eligible you must:

1. Not have an active nbn connection or have previously had an nbn connection at your address

2. Be receiving income support such as JobSeeker, JobKeeper, Farm Household Allowance or Youth Allowance.


3. Have a school-aged child living at your address.

Call SkyMesh's call centre on 1300 759 637 If you do not cancel by 30 September 2020, you will be automatically transferred to the full-price plan.
There is no cancellation fee.
pdfSkyMesh COVID-19 Online Learning Support Plan Key Fact Sheet57.67 KB
IPSTAR Broadband

NBN Sky Muster Plus plan

$0 per month until 30 September 2020

  • $55 per month from 1 October 2020 - you must register to continue plan.

 

  • Can reach up to 25Mbps subject to network capacity

 

  • 5GB peak + 5GB off -peak

 

  • Note: only video streaming and any online activity accessed via a Virtual Private Network (VPN) is metered. Most other use will not count towards your data allowance.
You will need to supply your own nbn compatible modem, or you can purchase one form IPSTAR Broadband for $37.40.  

 To be eligible you must:

1. Be in the satellite footprint

2. Not have had an nbn connection since 1 March 2020

 

3. Be receiving Family Tax Benefit A or B.


4. Have a school-aged child living at your address.

Visit IPSTAR Broadband's NBN Education Assistance Package page No early exit fee. You must give 30 days' notice to cancel your plan. IPSTAR Broadband's NBN Education Assistance Package Key Fact Sheet

 

 

 

Online Learning and Access to Devices

COVID-19 containment measures have required many school students to learn from home. Access to suitable online equipment has emerged as a significant education barrier for students and families.

Device loan schemes are arrangements where a school temporarily loans a device to a student who requires one for the purpose of education. Most state and territory governments are implementing some form of device loan scheme, but public information available on how the scheme operates varies from jurisdiction to jurisdiction.

Where can I get help?

Parents seeking information and advice on loan devices should contact their child’s or children’s school for assistance. If you have questions about this information or don’t know how to get help, please contact ACCAN at This email address is being protected from spambots. You need JavaScript enabled to view it. or on (02) 9288 4000.

What support is available in my state or territory?


There is variation in guidance from states and territories on how learning should be delivered in Term 2 2020 for several reasons, including differing infection rates and pre-COVID-19 school non-attendance rates. For example, the NT strongly encourages students to attend school, while VIC recommends that parents keep their children at home. Overall, most non-government schools appear to be replicating the learning arrangements of their state counterparts.

There is limited public messaging from non-government school peaks to encourage their members to implement a device loan scheme. In most cases it is up to the discretion of the individual non-government school to oversee how COVID-19 containment measures are managed, including whether learning is delivered predominantly online or face-to-face.

How accurate is this information?

This information has been collected from organisations’ website and media statements. State government and individual school arrangements are developing rapidly, and there is a high degree of information not publicly available, so aspects of this summary may not be current.

 

Telco Assistance Packages

From bonus data to waiving late fees, learn what assistance is available from your telco.

Telstra

Financial Assistance

Additional Data

  • POSTPAID:  All personal and small business mobile and mobile broadband customers can register for an extra 25GB of data to use in Australia within 30 days.

Register by 30 June 2020 via the Telstra 24x7 app and My Telstra.

  • Telstra have updated the domestic data allowance on their Small, Medium and Large mobile broadband data plans. This gives existing consumer and small business mobile broadband customers more data at no extra charge. Consumers already on these pans will automatically see this extra data from their next billing cycle, as will any new sign-ups.
  • These changes are as follows: Telstra’s $25/month Small data plan is going up 10GB from 10GB to 20GB of included data; their $50/month Medium data plan is also going up 10GB from 50GB to 60GB of included data; and their $75/month Large plan is being doubled, from 100GB to 200GB of included data.
  • These changes are in addition to the other measures Telstra has implemented for consumer and small business customers, including the offer of 25GB of extra data to use in Australia within 30 days for post-paid mobile and mobile broadband customers, as well as unlimited home broadband data until 30 June 2020 for their customers with fixed (ADSL, nbn and cable) connections.
  • It is also worth noting that all of Telstra’s current mobile data plans also include no excess data charges in Australia, so if you exceed your data allowance, you will still be able to access data but your speed will slow to 1.5Mbps.

 

  • HOME BROADBAND:  Until 30 June 2020, Telstra is automatically providing unlimited data for personal and small business customers with home broadband plans (ADSL, nbn and cable).

  • HOME PHONE: Pensioners with a Telstra home phone service will be able to make unlimited local, national and 13/1300 calls, and calls to Australian mobiles, from their home phone in Australia from Thursday, until 30 June 2020.

Other Assistance

  • Telstra have launched a new $30/month value mobile offer for customers with a valid Pensioner Concession Card or Health Care Card. This offer includes a month to month contract, 2GB of data to use, no extra data charges in Australia, and unlimited standard national calls and texts. Othercustomers can access the same deal for $40/month. Customers can bring their own mobile phones for this offer or can purchase a phone from Telstra. This offer will be available online after Easter.
  • Telstra is also offering small businesses with a 10 digit account number who have had to cease trading the option to suspend their fixed business services until they need them reinstated. Telstra will also divert their affected fixed business phone services to another fixed or mobile service of their choice, regardless of the carrier, at no cost for the duration of the service suspension.
  • Telstra is also providing 20,000 disadvantaged students and teachers across the country with internet access to educational content to support online learning through the Department of Education and Catholic Education.

Optus

Financial Assistance

  • Optus is providing assistance to customers in COVID-19-related hardship through its financial hardship program.
  • Optus will suspend Optus Sport monthly subscription fees until the end of May 2020.

Additional Data

  • For the months of April and May, home broadband customers on a limited data plans will receive an unlimited data allowance.
  • This offer will be added automatically, so there’s no need to activate or register for it.
  • For the months of April and May, home broadband customers on a limited data plans will receive an unlimited data allowance.
  • This offer will be added automatically, so there’s no need to activate or register for it.

Vodafone

Financial Assistance

  • Vodafone’s temporary $10 Stay Connected Cap plan for customers experiencing financial difficulty is now available for application. Initially this plan will only be available for 3 months, but Vodafone are closely monitoring COVID-19 to see if an extension is required. (3GB of mobile data for use in Australia only, unlimited standard national voice calls and SMS for use in Australia only, excludes Business Grow and Business Flex plan customers).
  • Vodafone customers have the option of applying to switch to the temporary Stay Connected Cap plan from Monday 20 April to 20 May 2020 via the Vodafone website to help them get back on their feet.
  • Waiver of late payment fees from 26 March until at least 30 June 2020.
  • Suspension of services and debt collection activities will not apply to customers who have entered into a financial hardship plan.
  • No late payment fees charged for overdue accounts to support customers from 26 March until at least 30 June 2020. Customers will still receive payment reminders.

 

All Vodafone Customers

Unlimited standard national calls are being extended to all Vodafone postpaid customers and active prepaid customers by Friday 27 March until the end of June.

  • Unmetered access to Federal Government Department of Health and state and territory health department websites.  This includes:

Services Australia

Centrelink

My Gov

Australian Government

Australian Government Department of Health

NSW Government - Health

Victorian Government – Health and Human Services

Queensland Government - Health

WA Government Department of Health

SA Government - Health

TAS Government Department of Health

NT Government Department of Health

ACT Government - Health

Amaysim

Additional Data

  • All plans will be upgraded to unlimited talk and text.
  • $10 plans will receive 10GB bonus data.
  • $20 plans will receive 20GB bonus data.
  • $30 plans will receive 20GB bonus data.
  • $40 plans will receive unlimited data.

Aussie Broadband

Financial Assistance

  • Temporarily stopping all service suspensions due to late payments.

Additional Data

  • Providing unmetered data usage between 6am-6pm for all customers on limited data NBN and ADSL plans.
  • Enabling any of its 12/1 speed plan customers to change onto a 25/5 plan at no extra cost.

Southern Phone

Financial Assistance

  • Southern Phone is providing extended payment periods for customers in financial difficulty. Contact Southern Phone’s financial hardship team on 1800 356 227 or at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss your options.

Additional data

  • Unlimited data for all NBN (excludes NBN Satellite) and ADSL Broadband customers from the 23rd of March until the 30th of June 2020.
  • Unlimited data will be added automatically, so there’s no need to activate or register for this offer.
  • From the 31st of March for a limited period of up to three months, NBN Sky Muster customers will be provided with an additional 45GB of peak data to use each month.
  • From the 1st of April, all traffic other than video streaming and traffic via a VPN will be unmetered for NBN Sky Muster Plus customers until further notice. Common video-calling apps like Skype and Facetime will now be unmetered. Some unmetered traffic may be shaped between 4pm and 11pm.

 

Aldi Mobile

  • Aldi Mobile offers continuous data rollover on their mobile plans, family plan and super packs. Every time you recharge on the same plan or an eligible one within 24 hours of your current plan expiry, you rollover any remaining data on your account.
  • Aldi Mobile Data Plans have data rollover too but check the details of your plan to find out more.
  • Aldi Mobile have data top ups to add additional data to existing plans.
  • For mobile plans Aldi Mobile is boosting their $10 Data Top Up from 1GB to 5GB. When you purchase a $10 Data Top Up for your mobile plan before 31 July 2020 you’ll get 1GB added to your mobile plan data and Aldi Mobile will add a bonus 4GB to your rollover data balance.