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The Australian Communications Consumer Action Network (ACCAN) has welcomed action by the Australian Communications and Media Authority (ACMA) against telcos who breached consumer protection rules.

“Telstra, Optus, TPG and Dodo are four of the country’s biggest telcos; they know the rules regarding migrating to the NBN and what they need to do to keep consumers connected. It is very disappointing that they have failed their customers by leaving them without a working internet service,” said ACCAN Director of Policy, Una Lawrence.

“To have over 8,000 total breaches of NBN service continuity rules is simply unacceptable. The ACMA may need to keep a closer eye on this issue as the NBN roll-out finishes and many more Australians make the switch.”