Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

[ List view  |  Detailed view ]

Someone is scrolling through photos on an Apple iPhone, placed on a table next to a cup of coffee

The rapid evolution of technology has meant that mobile phones aren’t just used to make calls anymore. The addition of features like cameras, digital wallets and high-resolution screen displays means that we can use our devices for so much more than just calling and texting.

It’s always exciting when we get to see what new features are being incorporated into the latest mobile devices. However, you don’t necessarily need to buy a new mobile phone every time a new product is released.

Write comment (0 Comments)

ACCAN logo

Notice is hereby given that the Annual General Meeting of the ACCAN will be held via virtual meeting, on Thursday 16th September 2021 from 4.00pm.

ACCAN AGM

Date: Thursday 16th September 2021.

Time: 4:00pm (AEST)

Venue: Virtual Meeting via Zoom – Please register from here by 14th September 2021

Write comment (0 Comments)

ACCAN is seeking nominations for Directors to fill three (3) vacancies on its Board.

In accordance with the ACCAN Constitution, the 2021-2022 ACCAN Board will consist of nine (9) members1. Six (6) positions are continuing Directors from the 2020-2021 Board. Three (3) Directors are retiring from the Board but may be eligible for re-election as stated in the ACCAN Constitution.

In accordance with the ACCAN Constitution Board members are elected for a three year term.

In order to ensure an appropriate balance, the Board is particularly seeking candidates with legal and regulatory expertise; and/or experience in financial management and governance in a not for profit organisation; and/or from an Indigenous background or with strong linkages to Indigenous communities.

Write comment (0 Comments)

Image shows three children using various devices, including an iPad and a smart phone

 With parts of the nation remaining in lockdown due to the spread of COVID-19, many people have turned to streaming services to keep entertained with a new TV series or movie, or tuned in to see Australia compete for gold in the Olympics. With more time spent streaming, the ever-so-painful experiences of long buffering times, low resolution displays, or unexpectedly high data usage are becoming more and more common. The good news is that there are several steps that consumers can take when using streaming services to ensure the best possible experience.

Write comment (0 Comments)

Grants Program Banner: Woman researching at a University

Exploring the handling of complaints against digital platforms, examining the performance of telco customer service chatbots, and assessing the surveillance risks of Family Plans for victims of domestic and family violence will be the focus of some of the important projects receiving funding through the Australian Communications Consumer Action Network (ACCAN)’s 2021 Grants program.

The ACCAN Grants Program funds projects which undertake research on telecommunications issues, represent consumers or create educational tools which empower consumers to derive the greatest benefit from telecommunications products and services.

Write comment (0 Comments)

Image description: three people sit on a lounge, looking at a laptop computer

ACCAN wants to hear about your experience with your ADSL internet service.

ADSL stands for ‘asymmetric digital subscriber line’. ADSL is a broadband internet connection delivered through the same copper wiring that your home phone may use. The ACCC are soon to begin an inquiry into whether Telstra should continue to provide access to wholesale ADSL services on request. The outcome of the ACCC inquiry could impact price and retail choice of ADSL services for regional, rural and remote consumers.

Write comment (3 Comments)

ACCAN has announced the date for its 2021 National Conference. ACCANect 2021 #DigitalDownload will be held Online, 8th September 2021. Mark your diaries now for Australia's premiere telecommunications conference.

ACCAN National Conference 2021 - Save the date: 8 Sept 21

Network and meet new people

We expect over 200 attendees including industry leaders, international delegates, consumer groups, government and regulators as well as mainstream media. The ACCANect 2021 digital event platform offers all delegates live access to Speakers sessions as well as interactive networking opportunities with other delegates, speakers, exhibitors and sponsors.

Write comment (0 Comments)

Media Reform Green Paper Banner: May 2021Over the last ten years, faster internet speeds have dramatically impacted the way that Australians consume media. Many Australians have switched from free-to-air television (FTA) to subscription video on demand services. These include streaming services like Netflix, Stan, and Kayo and broadcast video on demand (FTA catch-up services, or BVOD). According to the ACMA, 77% of Australian households now have at least one SVOD service, compared to 61% in 20171.

With viewers switching from free-to-air to online content, there have been many questions raised about how the traditional media industry can sustain itself in a world where advertising dollars follow audiences; with less people tuning in to traditional media, these outlets are less attractive to advertisers. Regional newspapers and television channels are also closing because of loss of advertising revenue. To help keep Australia’s media sector alive, the Government needs to find a way to modernise television regulation.

With the expansion in dependency on data services and roll-out of 5G Mobile, the government is also looking at how they manage the limited spectrum used for telecommunications and broadcasting.

To encourage input and debate from interested parties about how the media laws should be changed, the Government released a Green Paper in November 2020 with proposals for new ways to fund Australian media and how it operates.

Write comment (0 Comments)

What media reforms are proposed in the Green Paper?

Spectrum reform

The key reform proposal relates to technical changes in the way broadcasting content might be delivered. Australian broadcast television is delivered using ‘spectrum’, and there is only a finite amount of spectrum available. Currently, all of the available spectrum is being used for free-to-air television broadcasting.

However, new digital broadcasting technology means less spectrum can now be used to deliver the same broadcasting services. The Government would like television broadcasters to work together to use less spectrum because:

  • If enough broadcasters agree to broadcast on less spectrum, there will be more free spectrum available to be used for other purposes. One of these potential purposes is to reallocate that spectrum to improve telecommunications networks in currently underserviced areas.

  • Because the amount of spectrum available is finite, it is a valuable asset. The Government could auction off this spectrum for a profit, which it says could then be re-invested. A fund could be established to support more regional news and more Australian drama, documentary and children’s content.

  • For example, the profit could be invested in more local news services in regional, rural and remote areas of Australia, and/or local television and film content production. The Green Paper doesn’t specify how much of the profit would be invested in local and regional news, or Australian content production.

Write comment (0 Comments)

Good afternoon,

Before I begin, I want to acknowledge that I am on the land of the Gadigal people of the Eora nation, and pay my respects to their Elders past, present and emerging..  

This afternoon, there are three areas that I’d like to discuss:

  • The need for reliable and fair communications
  • Consumer issues with Digital Platforms and IOT
  • Media Reform Green Paper

Write comment (0 Comments)

With much of Australia’s east coast currently impacted by wild weather, many Australians have found themselves evacuated or having lost telecommunications services due to the impact of this strong weather.

Which mobile phone and nbn sites have been impacted?

Optus

Visit Optus’ website to get the latest updates for customers in flood-impacted areas

Telstra

Visit Telstra’s website to get the latest updates for customers in flood-impacted areas

Write comment (0 Comments)

Consumers often experience long wait times and poor customer service when trying to resolve issues with their telcos, but how much time does this take, and at what cost?


To find out, ACCAN commissioned a survey to ask 2994 consumers about their experiences when they contact their telco. Based on the results, we have worked out the cost to consumers in time lost resolving their telco issue, instead of doing something else.

Write comment (0 Comments)