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Video Relay on the NRS is experiencing longer wait times, due to staff shortages during the COVID-19 pandemic.

Other NRS call channels may also experience longer wait times.

Where do I go for help?                                           

The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff:

Phone: 1800 555 660
TTY: 1800 555 630
Fax:  1800 555 690
SMS: 0416 001 350
Online: Online form
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.