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ACCAN has submitted to the ACCC’s consultation concerning its draft decision on Wholesale Service Standards. The purpose of the inquiry is to determine whether NBN wholesale service levels are appropriate and to consider whether a determination on service levels is required to improve customer outcomes. ACCAN has long advocated for reform of existing customer service guarantees surrounding connection timeframes, fault rectification and network reliability.

Overview

Google and ACCAN in partnership are offering a paid internship to commence in December 2019 to undertake a project addressing a consumer technology issue. The Intern will also work alongside ACCAN staff to solve issues faced by consumers of technology services, and gain experience in a consumer technology advocacy (policy) role. Candidates resident in Australia and attending, or recently graduated from, an Australian university are welcome to apply.

Eligibility

The internship is available for undergraduate (final year) students, postgraduate students and recent graduates of arts, business, computer science, engineering, law, sociology, or other related disciplines. Candidates must be Australian citizens or have Australian residency or be undertaking study at an Australian university. The ACCAN workplace is culturally diverse and actively ensures people with disability can participate effectively.

Selection Criteria

The preferred applicant will be one that is of the highest quality and demonstrates the clearest grasp of analytical processes, research techniques and methods. Academic record will be taken into account.

NBN Co’s proposed wholesale pricing changes are unlikely to meet the needs of consumers, according to the Australian Communications Consumer Action Network (ACCAN).

In September, NBN Co released a consultation paper to the telco industry that aimed to increase the number of households connected to the NBN. While the proposals outlined in this paper show that NBN Co is listening to ACCAN’s concerns about the current wholesale pricing arrangements, there is still considerable work to be done to ensure that consumers’ needs and expectations of their home broadband service are met.

“While we’re pleased that NBN Co has acknowledged broadband affordability is an important issue for many Australians, we’re concerned their proposals will not address this vital problem,” said ACCAN CEO, Teresa Corbin.

NBN Co is consulting on options to change its wholesale prices to lift the demand for its broadband services, and on options for managing network usage to make services more attractive for retailers and consumers. Unusually, NBN Co has published its consultation paper, a move supported by ACCAN.

The Department of Home Affairs has been undertaking consultation around the development of Australia’s next Cyber Security Strategy. The current Cyber Security Strategy was written in 2016 and set goals to be completed over four years.

ACCAN has responded to the Department of Home Affairs’ discussion paper, to ensure that the experiences of consumers, including small businesses, are reflected in the 2020 Cyber Security Strategy. In our submission we focused on consumer concerns about cyber security, including the impact that cybercrimes have on consumers, including small businesses; the information asymmetry that can exist between consumers and manufacturers; and the threats to consumer privacy that can occur due to cyberattacks or insecure connected devices.

Subcategories

Picture showing map of Australia and voting box exclaiming 'What communications consumers need to know for the Federal Election 2016'Do you:

Have a mobile phone? 
Use broadband? 
Watch television? 
Stream online content?

If you answer yes to any of these questions then
ACCAN’s Federal Election 2016 webpage is for you.

As the peak body for consumer representation in communications ACCAN – Australian Communications Consumer Action Network – represents your interests to get the best deal for consumers.

For the upcoming Federal Election on 2 July we have identified five communications consumer priorities for 2016. These important issues are our focus in the lead up to and after the election. See below for these priorities.

To find out more about their communications policies, we have posed a series of questions to the major political parties. When the answers are available we will post them on this webpage.

You can read further on our communications consumer priorities by clicking the links below or on the left-hand side of the screen. Get in touch with ACCAN if you have any questions on these topics.

 

Banner image for ACCAN Events picturing ACCAN CEO and industry representatives taking part in a consultative forum.

As part of our commitment to community and industry consultation, ACCAN runs and attends a number of events each year.  Our current and upcoming events are profiled on this page.  ACCAN encourages its Members to profile their communications events through our website.

If you would like any further information regarding our events, or to include your event on our site, please contact us.

You can see the transcripts and speakers' presentations from ACCANect 2019: Communications + Consumers: The next ten years on the conference event page.  If you are looking for information regarding past events it can be found in the events archive.

ACCAN administers an Independent Grants Scheme aimed to support consumer research and consumer representation that helps us achieve our strategic goals

Welcome to the ACCAN employment page.

The Australian Communications Consumer Action Network, ACCAN, a not-for-profit organisation, maintains an accessible work environment and encourages applications from Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically and religiously diverse backgrounds.

ACCAN is Australia’s peak body representing the interests of all consumers in communications issues. ACCAN is an important and independent consumer voice promoting the accessibility, quality of service, affordability and availability of communications services for all Australian consumers with particular concern for vulnerable consumers whose needs are underrepresented.

  • High profile consumer body
  • Communications industry
  • Diverse, interesting role working in vibrant NGO
  • Supportive work environment
  • Sydney CBD location with easy access to public transport


The quarterly ACCAN members magazine casts a spotlight on our most recent work, discusses current trends and contains exclusive interviews with a broad range of players in the telecommunications sector. If you'd like to start receiving your own hard copy of the ACCAN magazine, simply sign up to become an ACCAN member today.

Our collection of past ACCAN members magazines are available to download below.

 

Media Releases

ACCAN's work informs public debate about consumer issues in the communications landscape.  Welcome to our collection of the latest news and current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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Hot Issues

Welcome to the latest current affairs that impact communications consumers. 

Sign up for ACCAN's weekly newsletter to have these news items sent to your email address each week.

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There's no doubt communications are essential to our daily lives but with technology moving fast, sometimes it's hard to keep up!

We produce a range of tip sheets that provide simple tips and tricks to help with a range of common telecommunications issues.