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This week
IN THE NEWS: ACCAN 2021 Grants round opening soon, politicians speak at ACCANect Online, and more.
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ACCAN Grants Program funds projects to enable research on telecommunications issues, represent telecommunications consumers, or create educational tools which empower consumers to understand telecommunications products and services and make decisions in their own interests. Contact the Grants team to find out more today. [ACCAN]
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In a virtual one-on-one, the Shadow Minister for Communications, Michelle Rowland MP, outlines her thoughts on the reliability, affordability and accessibility of communications services in Australia before sitting down for a wide ranging Q+A with ACCAN CEO Teresa Corbin. [ACCAN]
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In the last ACCANect Online video for 2020, Greens Senators Nick McKim and Jordon Steele-John explain how they see issues such as privacy and data, facial recognition, and accessibility impacting communications consumers. ACCAN CEO Teresa Corbin also joins the Senators for a Q+A session. [ACCAN]
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Consumers often experience long wait times and poor customer service when trying to resolve issues with their telcos, but how much time does this take, and at what cost?To find out, ACCAN commissioned a survey to ask 2994 consumers about their experiences when they contact their telco. Based on the results, we have worked out the cost to consumers in time lost resolving their telco issue, instead of doing something else. [ACCAN]
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The ACMA have proposed new rules to improve telecommunications service standards. ACCAN supports the draft rules because they ensure telcos pass on to affected customers certain rebates received from wholesalers, such as NBN, when issues of delayed connections and fault repairs, and missed appointments occur. In our submission, we urged that the customer should receive the full amount of rebate, whether that be a direct financial payment or through a measure put in place by their telcos to fix the issue, such as 4G back-up modems.[ACCAN]
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Telstra has found a buyer for its residential fibre networks with Uniti Group set to pay $140 million for the Velocity estate and South Brisbane assets.[itnews]
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During the 2020 financial year, consumers made over 4,000 complaints about telecommunications providers related to a user's privacy. [ZDNet]
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NBN Co has opened its first NBN Disaster Satellite Service in the outskirts of Canberra at the Namadgi National Park Visitors Centre.
The service aims to boost the support offered to communities and emergency services personnel during and in the aftermath of emergency events, such as bushfires and floods.[CRN]
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Although we take care to direct subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policy, standards or beliefs.
The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
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