This week

IN THE NEWS: TIO investigates small business telco issues, NBN Co announces faster speeds, and more.
 

Talking Telco - phone and internet help made easy

View ACCAN's Talking Telco resources to understand how to get your home or small business phone, mobile and internet connected, and how to get help if there are problems with your service. [ACCAN]
 

Small businesses are being stuck with poor internet deals: Ombudsman 

Small businesses are being sold bad internet deals and copping long wait times when trying to resolve telecommunications issues, the Telecommunications Industry Ombudsman (TIO) has found.[SmartCompany]
 

Amaysim buys OVO Mobile for up to $15.8m

Amaysim is continuing to buy fellow mobile virtual network operators, this time paying up to $15.8 million for OVO Mobile’s 77,000 subscribers. [itnews]
 

NBN Co admits to misleading Canberra consumers over need to move to NBN 

NBN Co, the operator of the National Broadband Network, has admitted to Australia’s competition watchdog, the ACCC, that it misled Canberra consumers who lived in areas where the NBN was operating into thinking that their telephone and Internet services supplied over the TransACT Network would be disconnected if they did not move to the NBN. [iTWire]
 

NBN should consider buying fibre networks from Telstra, Labor says 

The government-owned National Broadband Network should consider buying fibre networks from Telstra and other fibre operators across Australia covering up to 300,000 homes, Labor has said. [The Guardian]
 

Government lauds ‘critical role’ of NBN in fight against COVID-19 

The Federal Government says the growing shift to use of online services by Australians during the COVID 19 pandemic demonstrates the critical role of the National Broadband Network (NBN) in boosting the nation’s productivity, connectivity and social cohesion. [iTWire]
 

NBN Co announce faster internet 1gbps plans, only for fibre customers 

The national broadband network is about to get seriously quick, with speeds up to 20 times faster than the most popular current residential plan going on sale from Friday - for about a third of Australians who can actually take advantage of them. [News.com.au]
 

Low internet service provider customer satisfaction provides opportunities for innovative offerings 

Customer satisfaction in internet service providers as a whole averages only 75%. That puts it way down at number 24 out of the 32 industries for which Roy Morgan continuously takes this measure. [Roy Morgan]
 

Commonwealth Bank stops its platform from being used to hurl abuse 

The Commonwealth Bank of Australia (CBA) has moved to block abusive messages sent alongside money transfers after it witnessed the platform be used to harass victims of domestic violence. [ZDNet]
 

Government injects $6 million into communication package for older Australians 

Two new initiatives will be receiving a part of a $6 million communications package from the Federal Government that is aiming to prevent loneliness and social isolation among older Australians. [Aged Care Guide]
 

WebNews #513

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