This week

IN THE NEWS: New phone and internet advice launched, TIO data suggests telcos need a customer service shake-up, and more.
 

ACCAN launches new telco help guides with support of Federal Government

ACCAN has released Talking Telco, a series of guides to help Australians understand how to connect their phone and internet services and how to get help when things go wrong. [ACCAN]
 

ACCAN welcomes passage of COVIDSafe app legislation with amendments 

ACCAN has welcomed the passage of the Privacy Amendment (Public Health Contact Information) Bill 2020. This is a key step to ensuring appropriate safeguards are in place to protect the privacy of Australians using the COVIDSafe app. However, the peak body for communications consumers continues to have concerns about the technical shortfalls of the COVIDSafe app, as well as issues relating to public education about the app.[ACCAN]

New complaints data shows customer service issues continue for telcos

New complaints data released today suggests that telcos need a customer service shake-up as consumers continue to deal with no or delayed action from telecommunications providers, according to ACCAN.
 

New telco reforms to benefit rural and regional Australia 

In a win for the bush, telecommunications reforms will guarantee faster minimum internet speeds along with a funding mechanism for satellite and fixed wireless services in rural areas. [North Queensland Register]
 

Consumer action law centre calls for stories of financial hardship during covid-19. 

The Consumer Action Law Centre want to hear about how COVID-19 has affected your financial wellbeing. [CALC]
 

NBN Education assistance packages 

NBN Co has provided funding for telcos to offer cheaper nbn plans for low-income families. Find out what plans are available and if you are eligible. [ACCAN]
 

NBN and Scamwatch warn consumers to be careful 

NBN Co has warned customers now is the time to remain extra vigilant when it comes to cyber-security. [Queensland Country Life]
 

Telstra launches NBN ‘health check’ tool for broadband customers 

Telstra has announced several updates to its newly-launched My Telstra app, including a self-service ‘health check’ for NBN customers.[Canstar]
 

Have your say on the draft Alternative Voice Services Trials (AVST) Guidelines

The Department of Infrastructure, Transport, Regional Development and Communications is proposing to contract organisations to trial alternative ways to deliver voice services in rural and remote areas of Australia, and particularly those areas serviced by Telstra's high capacity radio concentrator (HCRC) networks [DITRDC}
 

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