This week

IN THE NEWS: ACCAN pulls together the COVID-19 news you need to know from across the telco industry, calls for urgent action on affordable broadband, and more.
 

covid-19 and telco services - what you need to know

During the COVID-19 pandemic, continuing social distancing and self-isolation efforts have resulted in millions of Australians increasingly relying on their phone and home broadband services. ACCAN's live-blog pulls together the news you need to know from across the telco industry. [ACCAN]
 

Government must act to address broadband affordability as unemployment predicted to rise 

ACCAN has urged the Federal Government to prioritise a specific stimulus strategy for telecommunications services to keep Australians connected during the COVID-19 pandemic. [ACCAN]
 

COVID-19 highlights need for affordable, reliable communications 

ACCAN has called on the nation’s telecommunications networks to ensure that no Australian is left offline during the COVID-19 pandemic. [ACCAN]
 

RRRCC welcomes NBN Co’s efforts to provide #BetterBushComms 

The Regional, Rural and Remote Communications Coalition (RRRCC) has welcomed NBN Co’s new measures to support better bush comms during the COVID-19 pandemic. [RRRCC]
 

Prioritising complaints from vulnerable and at-risk residential consumers and small businesses 

As the cascade effects of the COVID-19 pandemic impact Australia’s phone and internet, the Telecommunications Industry Ombudsman is preparing for the expected increase in urgent complaints from vulnerable and at-risk residential consumers and small businesses.[TIO]
 

Telstra voice services impacted by high number of calls to government agencies 

Due to the growing number of people working from home, Telstra is seeing congestion impacting 3-4% of calls on their mobile network. Telstra says most of the congestion is being driven by the high number of calls to Government 13 and 1800 numbers. [ZDNet]
 

Coronavirus (COVID-19) and nbn: working from home tips and FAQs 

NBN Co share their top tips for helping people to get the most out of working from home. [NBN Co]
 

The COVID-19 text message from the government everyone will receive 

Thousands of people on Wednesday morning began receiving a message which began with, “Coronavirus Aus Gov msg”.The message aims to make more people aware of the government’s rules on managing the spread of the virus. [7News]
 

Telcos, govt reach agreement on how to block terrorist content 

Internet service providers and the federal government have agreed to a new protocol to allow the blocking of websites hosting graphic material depicting a terrorist act or violent crime. [CRN]
 

Telstra suspends most landline number porting 

Telstra has been forced to stop almost all transfers of landline numbers to other providers due to COVID-19 related lockdowns in India where much of the work was performed.[itnews]
 

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The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
 

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