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This week
IN THE NEWS: Fall in TIO complaints shows the power of regulation, Expressions of Interest open for Independent Grants Panel, and more.
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The fall in complaints to the Telecommunications Industry Ombudsman (TIO) highlights the positive power of effective industry regulation, according to the ACCAN.
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ACCAN is calling for expressions of interest for two additional members to serve on its Independent Grants Panel. This role involves assessing grant applications for funding under the ACCAN Grants Program. [ACCAN]<
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ACCAN joined a delegation of representatives from RRRCC member organisations in Canberra to meet Members and Senators of the new Parliament to highlight the opportunities that connectivity presents for regional Australia and the ongoing limitations that regional consumers face. [Australian Farmers]
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The TIO is establishing a consumer panel to provide them with access to diverse consumer perspectives to inform their work. Expressions of interest are now open. [TIO]
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The Australian Communications and Media Authority (ACMA) has taken action against Sydney-based telco Infinity Telecom for breaching industry rules requiring them to have mandatory information for consumers available on their website.[iTWire]
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Australia’s second largest telco announced the so-called Free‘gional’ offer on Monday to eligible customers in more than 1,400 regional locations across Australia.[Ausdroid]
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According to head of the Australian Cyber Security Centre (ACSC) Rachel Noble, since her organisation assumed responsibility for what was previously known as the Australian Cybercrime Online Reporting Network (ACORN) on July 1, it has received about one report every 10 minutes.[ZDNet]
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The 2019 Digital Inclusion Index shows that while digital inclusion is improving in Australia, the gaps between digitally included and excluded Australians are substantial and widening for some groups.[Roy Morgan]
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Millions of Australians are yet to sign up to the National Broadband Network and some are choosing to hold off as long as possible.[news.com.au]
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Telstra customers are being warned to watch out for a scam that has sent genuine-looking fake bills to inboxes across Australia. [nine.com.au]
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WebNews #496
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Although we take care to direct subscribers to sites with accurate and reliable content, we advise that ACCAN is not responsible for the content within external sites and has no control over the views, services or information contained therein. Information contained on external sites may not necessarily reflect ACCAN's policy, standards or beliefs.
The Australian Communications Consumer Action Network's representation of residential and other consumers' interests in relation to telecommunications issues is made possible by funding provided by the Commonwealth of Australia under section 593 of the Telecommunications Act 1997. This funding is recovered from charges on telecommunications carriers.
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