Main content

Alert message

WebNews

ACCAN 2021 Grants round opening soon, politicians speak at ACCANect Online, and more.Sent on 16 December 2020
2021 ACCAN Grants round opening soon, Regional Tech Hub launches, and more.Sent on 10 December 2020
Register for the No Australian Left Offline webinar, ACCAN Indigenous communications research highlights digital divide, and more.Sent on 03 December 2020
ACCC announces measures to improve broadband affordability, TIO releases latest complaints figures, and more.Sent on 05 November 2020
Minister Fletcher launches ACCANect Online, SMEs wanted for COVID-19 survey, and moreSent on 07 October 2020
Join ACCAN as our Technical Writer, registrations open for Alternative Voice Services Trials, and moreSent on 23 September 2020
ACCAN AGM to be held next week, NBN Co Education Assistance extension praised, and more.Sent on 16 September 2020
ACCAN Board nominations closing soon, NBN Co launches community education campaign on scam threats, and more.Sent on 19 August 2020
ACCAN Board nominations open, weather event causes nbn Sky Muster outage, and moreSent on 13 August 2020
ACCAN announces 2020 Grants recipients, TIO releases COVID-19 complaints report, and more.Sent on 29 July 2020
ACCAN pays tribute to Sue Salthouse, Australian Broadband Advisory Council established, and moreSent on 22 July 2020
TIO investigates small business telco issues, NBN Co announces faster speeds, and moreSent on 04 June 2020
New phone and internet advice launched,TIO data suggests telcos need a customer service shake-up, and more.Sent on 20 May 2020
ADIA to discuss digital inclusion, NBN Co announces $150M package, and more.Sent on 22 April 2020
New telco COVID-19 responses, ABC News launch AUSLAN bulletin, and more.Sent on 08 April 2020
ACCAN pulls together the COVID-19 news you need to know from across the telco industry, calls for urgent action on affordable broadband, and more.Sent on 26 March 2020
Importance of mobile services in regional Australia, Telstra delays copper disconnections, and moreSent on 26 February 2020
2020 ACCAN Grants round now open, NBN Co to create satellite-based 'disaster service', and moreSent on 05 February 2020
ACCAN 2020 Grants round now open, ACMA consults on emergency call services amendments, and moreSent on 29 January 2020
2020 ACCAN Grants round opens next week, ACMA to review bushfire impact on Australian telco networks, and moreSent on 23 January 2020
Telco bushfire response, Expressions of Interest for ACCAN's 2020 Grant Program open soon, and more.Sent on 16 January 2020
ACCAN's 2020 Grant Round opens soon, 5G phone tips, and more.Sent on 19 December 2019
ACCAN submits to ACCC inquiry into NBN Access Pricing, plus Accessible Telecoms made easier with VodafoneSent on 12 December 2019
Accessible Telecoms amongst the finalists for the 2019 Australian Access Awards, Telstra to buy back debt of remote customers, and moreSent on 21 November 2019
NBN Co encouraging back-up communications kits in case of emergency, Telstra giving bushfire assistance to Queensland customers, and more.Sent on 13 November 2019
ACCAN highlights need to act on affordability, submission to Australia's 20202 cyber security strategy, and more.Sent on 07 November 2019
Reliability safeguards needed, comments on the CDR draft privacy impact assessment, and moreSent on 30 October 2019
ACCAN CEO to address NBN Future Forum, new survey for CapTel users, and moreSent on 16 October 2019
Join ACCAN as a Policy Officer, Independent Grants Panel EOIs close soon, plus moreSent on 03 October 2019
Fall in TIO complaints shows the power of regulation, Expressions of Interest open for Independent Grants Panel, and moreSent on 25 September 2019
ACCANect 2019 starts tomorrow, Expressions of Interest open for ACCAN Independent Grants Panel, and moreSent on 10 September 2019
Only 7 days until ACCANect 2019, 20-hour outage raises need for greater reliability safeguards, plus moreSent on 04 September 2019
14 days until ACCANect 2019, Deakin Uni research shines light on consumer spyware, plus moreSent on 28 August 2019
ACCANect 2019 Early Bird sale ends Friday, participants wanted for AccessHub focus group, and moreSent on 21 August 2019
ACCANect 2019 Early Bird rates extended for a limited time, NBN Co warns of scammers, and moreSent on 14 August 2019
ACCANect 2019 Early Bird pricing ends soon, ACCAN Board nominations close next week, and moreSent on 07 August 2019
National Farmers' Federation CEO speaking at ACCANect 2019, nominations open for ACCAN Board, and moreSent on 01 August 2019
NBN Co CEO speaking at ACCANect 2019, ACCC inquiry into NBN Wholesale Service Standards explained, and moreSent on 24 July 2019
ACCAN speaks to the ACCC, ACMA and TIO ahead of ACCANect 2019, new ACCAN report estimates the cost of consumer wait time, plus moreSent on 17 July 2019
ACMA data shows unreliable telco services driving complaints, Optus customers could be owed refunds, and more.Sent on 10 July 2019
New TCP Code registered, ACCC takes Optus to court over NBN migration claims, and more.Sent on 04 July 2019
ACCANect 2019 draft program released, ACCAN grants recipients announced, and moreSent on 26 June 2019
ACCC warns consumers of NBN scammers, telco industry raises NBN pricing discussions, and moreSent on 19 June 2019
ACCAN welcomes appointment of NRS service provider, what to know before you buy a 5G phone, and more.Sent on 13 June 2019
ACCAN submits to ACMA scam tech consultation, PayID attack exposes customers' details, and moreSent on 06 June 2019
ACCAN calls on new Minister for Communications to prioritise affordable broadband and consumer safeguards, the ACMA rules against Telstra for not consulting local community, and moreSent on 28 May 2019
ACCAN search for Director of Ops, Google restricts Huawei's use of Android, and moreSent on 22 May 2019
ACCC blocks TPG and Vodafone merger, Australians primarily turn to mobile phones to access the internet, and more.Sent on 14 May 2019
ACCAN shares a round-up of the major Communications policy election announcements, TPG/Vodafone merger decision expected this week, and more.Sent on 08 May 2019
Helen Wellings to speak at ACCANect 2019, Labor announces regional communications policy, and more Sent on 02 May 2019
ABC's 7.30 program investigates the NBN, WA's equal opportunity commissioner pushes for accessible websites, and moreSent on 24 April 2019
Revised draft of the Mobile Premium Services Code is now out for public consultation, complaints to the TIO about NBN service quality drop, and moreSent on 17 April 2019
RMIT's Julian Thomas shares his thoughts on the future of the NBN, ACCC warns NBN affordability is a growing issue among low income residents, and moreSent on 10 April 2019
Be Connected grants open, first telcos drop 12Mbps NBN plans, NBN Co’s technicians are now missing nearly 470 appoints a day, and moreSent on 03 April 2019
NBN Co warns Aussies about a new scam, ACMA warns telcos on failure to provide information to customers with disability, and moreSent on 27 March 2019
ACCAN Grants EOIs closing soon, NBN wholesale prices debated again, and moreSent on 21 March 2019
EOIs open for ACCAN 2019 Grants, NDIS needs a chatbot, and moreSent on 13 March 2019
ACCAN submits to ACCC review of NBN performance standards, TIO report finds poor telco sales practices driving consumer debtSent on 06 March 2019
Fifield pledges to push for audio descriptions, NBN releases financial results, and moreSent on 19 February 2019
Save the date - ACCANect 2019 is on the waySent on 14 February 2019
How to avoid third party charges, Labor mulls NBN write-down, and moreSent on 06 February 2019
TPG will end its mobile network rollout, Optus publishes private numbers, and Vodafone displays typical NBN speeds.Sent on 30 January 2019
ACCAN proposes automatic repayments for missed telco appointmentsSent on 24 January 2019
5G battles heat up, mobile blackspots holding back farmers Sent on 15 January 2019
Telcos unwrap new deals ahead of ChristmasSent on 18 December 2018
Telcos spend big on 5G spectrum, ACCC releases first glimpse into Digital Platforms InquirySent on 12 December 2018
Encryption bill passes, dangers of 'smart' gifts this ChristmasSent on 07 December 2018
ACCC to continue to regulate Telstra's copper network, small NBN providers struggle to compete on price Sent on 27 November 2018
Consumer Safeguards Review, Joint Committee into NBN roll-out and more telco news Sent on 20 November 2018
Aussies double down on data demands, NBN Co announces a new plan for Sky Muster customersSent on 13 November 2018
Telstra resolves eftpos outage, TPG tops ACCC's Measuring Broadband Australia reportSent on 07 November 2018
Cheap telco plans, Amaysim exits broadband, and Telstra partners with Ericsson for 5GSent on 30 October 2018
CA publishes guideline to help customers affected by domestic and family violence, ACMA releases findings on Telstra outage Sent on 23 October 2018
Priority assistance failures and TCP Code breaches Sent on 10 October 2018
Panel and workshop registrations open, anti-encryption bill group launchesSent on 03 October 2018
EOI's for ACCAN's Independent Grants Panel are open, telco industry bodies warn against encryption billSent on 25 September 2018
NBN's fixed wireless pricing, ACCC warns telcos against 'unlimited' ads Sent on 18 September 2018
ACCAN release biometrics report, NBN Co announces medical alarm discountSent on 11 September 2018
ACCC to review TPG/Vodafone merger, ACCANect 2018 next weekSent on 04 September 2018
Cyber Security Minister gone, NBN announced new CEO, two weeks until ACCANect Sent on 29 August 2018
Consumer Safeguards review submission available and regional nbn pricing ruled out. BONUS: early bird pricing extended Sent on 21 August 2018
TCP Code and Regional Telecoms Review submissions available and ACCANect 2018 Early bird tickets closingSent on 15 August 2018
Telstra opens up drought relief, and ACCANect 2018 early-bird prices still available Sent on 07 August 2018ACCANect 2018 early bird still available. Telstra opens up drought relief; lacks a plan for aging infrastructure.Vodafone dropping nbn prices. And much more.
ACCC's second speed report released & ACCANect 2018 full program availableSent on 31 July 2018ACCANect 2018 full program released; ACCC's second speed report now available; Market believes it's ready for 4th mobile carrier later this year; Telstra shakes up its executive ranks; and much more.
Disappointing Report Card on Telco Customer ServiceSent on 24 July 2018Disappointing Report Card on Telco Customer Service, Telstra, Optus get low ranking on consumer customer service scorecard and Telco that Optus shuttered provides best customer service: ACCAN.
ACCANect Conference 12th-13th September 2018Sent on 17 July 2018ACCANect Conference 12th-13th September 2018, ACMA guidance for telcos on delivering NBN info to customers and
Telecoms complaints reporting changes sensible, pragmatic, says Labor.
Consumer concern at Federal Government review of telco Complaints HandlingSent on 10 July 2018 Consumer concern at Federal Government review of telco Complaints Handling, Draft Telecommunications Consumer Protections Code released for public comment and ACCAN Policy Priorities 2018-19.
Aussies may have lost interest in the NBN: studySent on 03 July 2018Aussies may have lost interest in the NBN: study, ACMA invites consumer reps to join key telco forum and Fibre to the curb: How NBN is delivering its new network.
New Standards Welcomed by ConsumersSent on 26 June 2018New Standards Welcomed by Consumers, New standards go 'some way' to reducing consumer NBN transition problems: ACCAN and TIO ready to apply new standards in considering telecoms disputes.
Choosing the wrong NBN plan could cost you hundredsSent on 19 June 2018Choosing the wrong NBN plan could cost you hundreds, Optus apologises over 2018 FIFA snafu, will simulcast next two nights on SBS and Has Telstra hit peak pessimism or has it got further to fall?
New NBN complaints rules better for consumers, industry: ACCANSent on 13 June 2018New NBN complaints rules better for consumers, industry: ACCAN, Rural Regional and Remote Communications Coalition (RRRCC) welcomes further work on mobile blackspots and ACCAN’s Analysis of NBN Co’s recently announced Pricing Change.
Consumers could lose services over NBN ‘failure’Sent on 05 June 2018Consumers could lose services over NBN ‘failure’, NBN Co could target multi-terabyte fixed wireless users, NBN retail prices are starting to rise and Australian MP is next to call for a ban on Chinese 5G equipment.
Move for Senate inquiry into telco services after Telstra outageSent on 30 May 2018Move for Senate inquiry into telco services after Telstra outage, Optus to cut 400 jobs amid intensifying competition and NBN rips up 100Mbps fixed-wireless plans.
Telstra outage: when will customers know the reason?Sent on 23 May 2018Software fault caused Telstra mobile outage, Australians lost $340M to scammers in 2017, Comms Alliance suggests 'improvements' to NBN migration rules and Vodafone launches 4.9G in Sydney.
New ACMA Consumer Protection RulesSent on 16 May 2018New ACMA Consumer Protection Rules, Budget's Failure to Fund Mobile Black Spot Program, ACCC Welcomes Consumer Data Right and Corrupt Chinese Company on Telstra Shortlist.
Government to conduct formal investigation into Telstra 000 outageSent on 09 May 2018Government to Conduct Formal Investigation into Telstra 000 Outage, Regional Communications Review Begins, and Australians with Hearing Impairments Call on Government to Fund NRS.
Support for the NRS and the Minister's pledgeSent on 01 May 2018Minister Fifield pledges to retain NRS at same access level, Labor urges Govt to consult community around NRS and Telstra to pay penalties of $10 million for making false or misleading represe
ACMA Complaints-handling Standard and Record-Keeping Rules Sent on 26 April 2018In the news this week: ACCAN'S responses to the ACMA Complaints-handling Standard and Record-Keeping Rules, NBN Rollout in Rural and Regional Areass, Broadband for Fifield claims TIO figures give skewed picture of telco issues
ACCAN: Complaints Handling StatementSent on 18 April 2018In the news this week: ACCAN responds to TIO telco complaints report, Minister Fifield's reply to NRS funding doubts, Data as currency and AUDA ex-directors referred to police.
ACCAN CEO highlights consumer issues at CommsDay SummitSent on 12 April 2018In the news this week: ACCAN CEO highlights consumer issues at COMMSDAY summit, Half of Australians hit with phone or internet issues survey finds, and NBN launches FTTC network
Page 1 of 2