Main content

Alert message

WebNews

Telstra opens up drought relief, and ACCANect 2018 early-bird prices still available Sent on 07 August 2018ACCANect 2018 early bird still available. Telstra opens up drought relief; lacks a plan for aging infrastructure.Vodafone dropping nbn prices. And much more.
ACCC's second speed report released & ACCANect 2018 full program availableSent on 31 July 2018ACCANect 2018 full program released; ACCC's second speed report now available; Market believes it's ready for 4th mobile carrier later this year; Telstra shakes up its executive ranks; and much more.
Disappointing Report Card on Telco Customer ServiceSent on 24 July 2018Disappointing Report Card on Telco Customer Service, Telstra, Optus get low ranking on consumer customer service scorecard and Telco that Optus shuttered provides best customer service: ACCAN.
ACCANect Conference 12th-13th September 2018Sent on 17 July 2018ACCANect Conference 12th-13th September 2018, ACMA guidance for telcos on delivering NBN info to customers and
Telecoms complaints reporting changes sensible, pragmatic, says Labor.
Consumer concern at Federal Government review of telco Complaints HandlingSent on 10 July 2018 Consumer concern at Federal Government review of telco Complaints Handling, Draft Telecommunications Consumer Protections Code released for public comment and ACCAN Policy Priorities 2018-19.
Aussies may have lost interest in the NBN: studySent on 03 July 2018Aussies may have lost interest in the NBN: study, ACMA invites consumer reps to join key telco forum and Fibre to the curb: How NBN is delivering its new network.
New Standards Welcomed by ConsumersSent on 26 June 2018New Standards Welcomed by Consumers, New standards go 'some way' to reducing consumer NBN transition problems: ACCAN and TIO ready to apply new standards in considering telecoms disputes.
Choosing the wrong NBN plan could cost you hundredsSent on 19 June 2018Choosing the wrong NBN plan could cost you hundreds, Optus apologises over 2018 FIFA snafu, will simulcast next two nights on SBS and Has Telstra hit peak pessimism or has it got further to fall?
New NBN complaints rules better for consumers, industry: ACCANSent on 13 June 2018New NBN complaints rules better for consumers, industry: ACCAN, Rural Regional and Remote Communications Coalition (RRRCC) welcomes further work on mobile blackspots and ACCAN’s Analysis of NBN Co’s recently announced Pricing Change.
Consumers could lose services over NBN ‘failure’Sent on 05 June 2018Consumers could lose services over NBN ‘failure’, NBN Co could target multi-terabyte fixed wireless users, NBN retail prices are starting to rise and Australian MP is next to call for a ban on Chinese 5G equipment.
Move for Senate inquiry into telco services after Telstra outageSent on 30 May 2018Move for Senate inquiry into telco services after Telstra outage, Optus to cut 400 jobs amid intensifying competition and NBN rips up 100Mbps fixed-wireless plans.
Telstra outage: when will customers know the reason?Sent on 23 May 2018Software fault caused Telstra mobile outage, Australians lost $340M to scammers in 2017, Comms Alliance suggests 'improvements' to NBN migration rules and Vodafone launches 4.9G in Sydney.
New ACMA Consumer Protection RulesSent on 16 May 2018New ACMA Consumer Protection Rules, Budget's Failure to Fund Mobile Black Spot Program, ACCC Welcomes Consumer Data Right and Corrupt Chinese Company on Telstra Shortlist.
Government to conduct formal investigation into Telstra 000 outageSent on 09 May 2018Government to Conduct Formal Investigation into Telstra 000 Outage, Regional Communications Review Begins, and Australians with Hearing Impairments Call on Government to Fund NRS.
Support for the NRS and the Minister's pledgeSent on 01 May 2018Minister Fifield pledges to retain NRS at same access level, Labor urges Govt to consult community around NRS and Telstra to pay penalties of $10 million for making false or misleading represe
ACMA Complaints-handling Standard and Record-Keeping Rules Sent on 26 April 2018In the news this week: ACCAN'S responses to the ACMA Complaints-handling Standard and Record-Keeping Rules, NBN Rollout in Rural and Regional Areass, Broadband for Fifield claims TIO figures give skewed picture of telco issues
ACCAN: Complaints Handling StatementSent on 18 April 2018In the news this week: ACCAN responds to TIO telco complaints report, Minister Fifield's reply to NRS funding doubts, Data as currency and AUDA ex-directors referred to police.
ACCAN CEO highlights consumer issues at CommsDay SummitSent on 12 April 2018In the news this week: ACCAN CEO highlights consumer issues at COMMSDAY summit, Half of Australians hit with phone or internet issues survey finds, and NBN launches FTTC network
ACCC NBN Speed Test ResultsSent on 05 April 2018In the news this week: ACCC's first NBN speed test results, ACMA: telco's make good start on critical information summaries on NBN, and tender opens for NRS.
Telstra misleads its customers about third party billing services - ACCCSent on 27 March 2018In the news this week: ACCAN welcomes ACCC enforcement action against Telstra, ACCAN supporting Financial Rights Legal Centre in its submission on the proposed regulatory framework for the national Consumer Data Right, and Allied Construction penalised for calling numbers on the Do Not Call Register.
New rules to improve complaints handlingSent on 21 March 2018In the news this week: consultation on telco complaints handling, World Consumer Rights Day and new ACCAN Magazine.
Page 1 of 2