Man with mobility cane talks on phoneMany Australians with disability continue to be excluded from our increasingly digital society, and there are many barriers to access that must be overcome. National Relay Services (NRS) have limited availability, Australian free to air and subscription television is inaccessible for people who are blind or have vision impairment, and a significant amount of television content is inaccessible for people who rely on captioning; real-time access to emergency services for consumers who are Deaf, Deafblind or have hearing or speech impairment is still not possible. Access to online government services also remains difficult for some people with disability.


We will continue to work closely with our members, industry and government stakeholders to improve communications access and inclusion across all areas in which barriers exist. We will work to make sure that all National Relay Services are available 24/7. We will work with our members to advocate for increased captioning and audio description services across free-to-air and subscription television. We will promote the provision of up-to-date, independent and appropriate information about digital communication equipment and services in accessible formats. We will continue to promote the adoption of a whole-of-government procurement policy for accessible information and communications technology. We will engage with our members and the disability sector to realise the goals set out in our Ideal Accessible Communications Roadmap.