Man with mobility cane talks on phone

Everyone in Australia should have access to phone and internet goods and services that meet their needs. This must include people with disability, many of whom continue to be excluded from our increasingly digital society and face barriers to accessing communications goods and services. National Relay Service (NRS) offerings have limited availability and real-time access to emergency services for consumers who are Deaf, Deafblind or have hearing or speech impairment is still not possible. Australian commercial and subscription television is inaccessible for people who are blind or have vision impairment, and a significant amount of television content is inaccessible for people who rely on captioning. Interacting with telco providers, in person, on the phone or online, can be difficult for people with disability, as can accessing online government services.

To improve the inclusivity and accessibility of communications for people with disability, ACCAN will continue to work closely with our members, industry and government stakeholders across all areas where barriers exist. We will work to make sure that all National Relay Services are available 24/7. We will work with our members to advocate for increased captioning and audio description services across free-to-air and subscription television. We will promote up-to-date, independent and appropriate information about digital communication equipment and services in accessible formats. We will continue to call for the adoption of a whole-of-government procurement policy for accessible information and communications technology. We will work with our members and the disability sector to realise the goals set out in our Ideal Accessible Communications Roadmap, including the accessibility of telecommunications services and devices, online environments, and audio-visual content; the affordability of communications technologies; and the safety and reliability of communications technologies for people with disability in Australia.