Man with mobility cane talks on phone

Many Australians with disability continue to be excluded from our increasingly digital society, and there are many barriers to access that must be overcome. National Relay Services (NRS) have limited availability and real-time access to emergency services for consumers who are Deaf, Deafblind or have hearing or speech impairment is still not possible. Australian free to air and subscription television is inaccessible for people who are blind or have vision impairment, and a significant amount of television content is inaccessible for people who rely on captioning. Access to online government services also remains difficult for some people with disability.

We will continue to work closely with our members, industry and government stakeholders to improve communications access and inclusion across all areas in which barriers exist. We will work to make sure that all National Relay Services are available 24/7. We will work with our members to advocate for increased captioning and audio description services across free-to-air and subscription television. We will promote up-to-date, independent and appropriate information about digital communication equipment and services in accessible formats. We will continue to call for the adoption of a whole-of-government procurement policy for accessible information and communications technology. We will work with our members and the disability sector to realise the goals set out in our Ideal Accessible Communications Roadmap, including the accessibility of telecommunications services and devices, online environments, and audio-visual content; the affordability of communications technologies; and the safety and reliability of communications technologies for people with disability in Australia.