Older Australian concerned about using services onlineConsumers want to engage online, but many have deep concerns about the security of their personal information, manipulative practices, and fraud. Others feel disempowered by the lack of transparency surrounding how their personal information is gathered, stored and shared by third parties. Many consumers lack the opportunity and confidence to use the internet and are challenged by technology that could improve their lives.


We will work for improved privacy protections for Australian consumers that are comparable to international best practice, and for measures to tighten protections for consumers at times of vulnerability and abuse. We will advocate for a framework to build trust in the Internet of Things, and support initiatives to assist consumers to get online, particularly for remote communities that could benefit the most. We will support the introduction of the consumer data right in telecommunications, but only if consumer privacy is not compromised and consumer information protected from exploitation.